p3600 can not update driver

[YHu001]

I recently switched to P3600, and i also put my system in it. the computer randomly blue screen, so i'm trying to update the driver for p3600 but no success.

From the device management it shows p3600 is running with Microsoft driver from year 2006but the intel ssd toolbox shows it's running with the newest drive

which is 4.2.0.1002 (sorry for the language, i dont know where to change in the toolbox)

I also tried updating the firmware but there is no 'isdir' folder under C: after using Intel ssd data center tool

any advice?

please help

System info

处理器   英特尔 Core i7-7700 @ 3.60GHz 四核

主板      华硕 MAXIMUS VIII IMPACT ( 100 Series/C230 Series 芯片组 Family - A145 )

内存      16 GB ( 海盗船 DDR4 3000MHz )

主硬盘   英特尔 SSDPE2ME012T4 ( 1200 GB / 固态硬盘 )

显卡      Nvidia GeForce GTX 1080 Ti ( 11 GB / 戴尔 )

显示器   三星 SAM0D37 C27F591 ( 27.2 英寸 )

声卡      Nvidia @ Nvidia High Definition Audio 控制器

网卡      英特尔 Ethernet Connection I219-V / 华硕

[JosafathB_Intel]

Hello YHu001, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® SSD DC P3600 Series. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. •A picture of the blue screen error. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation

[YHu001]

Hi! here are the information you mentioned, thank you!

​the file is in google drive

https://drive.google.com/open?id=1XH106IEOJu_to2ETt3v86ezmr91SqhWK

Here is the screen shot of Disk Management

Here are the blue screen error pic

[JosafathB_Intel]

Hello YHu001, Thank you for your reply, The latest update of the “Datacenter NVMe* Microsoft Windows* Drivers for Intel® SSDs” and the installation instructions can be found in the following link: https://downloadcenter.intel.com/download/28326/Datacenter-NVMe-Microsoft-Windows-Drivers-for-Intel-... In order to discard any hardware issue related to your Intel® SSD DC P3600 Series please provide us with the following information: • The SMART logs extracted from your Intel® SSD DC P3600 Series. The Intel’s Data Center Tool (DCT) can be used to read out the SMART attributes, to download this tool please follow this link: https://downloadcenter.intel.com/download/28460/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87... We advise you to contact Microsoft* in order to open a ticket in parallel with them to discard any software issue. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation

[YHu001]

Hi

I think i might have fixed the problem by turning off Compatibility Support Module in BIOS.

i will wait a bit longer and see if the problem happens again.

thank you for your help!