Intel 660P nvme ssd 500Gb Latest driver Causes drive to disappear

[bigjon2929]

i have installed the latest driver for intel 660P series nvme SSD and right after reboot nvme SSD does not show up in windows or disk management or in file explorer but shows up in bios but when i uninstall driver nvme ssd shows up again 

Dell precision t5820 

Lga 2066 CPU

Boot NVME SSD is a samsung 970 EVO Plus

Amd Rx6600XT Gpu 

Asus Hyper M.s X16  Gen 4 Card (PCIE 4.0/3.0)

intel 660P NVME SSD In Asus Card 

[JosafathB_Intel]

Hello, bigjon2929.

Thank you for contacting Intel® Memory and Storage support.

As we understand, you are requesting support; related to your Intel® SSD 660p Series; If we inferred correctly, please, review and provide us with the following information:

1- Based on the article USB/PCIe* Adapters and Enclosures for Intel® Solid State Drives https://www.intel.com/content/www/us/en/support/articles/000055211/memory-and-storage.html

While using Intel® SSDs and Intel® SSD Tools, it's highly recommended that the drives be connected directly to the motherboard. If you are connecting the drive through an adapter or enclosure (USB to SATA, USB to M.2 or Thunderbolt™ to M.2), keep in mind that the BIOS, motherboard, backplane, or some tools may not recognize the drive properly.

2- We would appreciate it if you may connect the SSD directly to the board and let us know if you still experience the same issue with the drivers.

3- We advise you to contact your PC OEM (original equipment manufacturer) Dell* to check the compatibility of the SSD and the adapters you are using.

4- The system details by extracting the SSU logs.

A- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

B- When you finish downloading it, open it.

C- Attach the file generated by the tool in your reply.

The following How to get the Intel® System Support Utility Logs on Windows* article may be helpful:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

We will follow up with you again on Thursday, the 10th of March 2022, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

[bigjon2929]

dell precision t5820 workstation doesn't have any nvme slots on the motherboard for SSD the only way to install is through pcie m.2 nvme SSD adapter

or Sata m.2 

[JosafathB_Intel]

Hello, bigjon2929.

Greetings from the Intel® Memory and Storage support.

We were reviewing your community thread, which is related to your Intel® SSD 660p Series. We would like to know if you need further assistance.

We will follow up with you again on Tuesday, the 15th of March 2022, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

[bigjon2929]

I'm still having issues got pc to update driver now I lost some speed but for what i use the drive for it doesn't matter a lot it a game drive