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520 SMART problems, help !

PCali1
New Contributor

I have a intel SSD 520 series 120gb, purchased about 5 days ago, and i have some SMART problems. Tested with SSD Life and Intel Toolbox.

Problem is: Every time i shut down my PC, then i power it up again, the SMART parameters:

AE: Unexpected Power Loss, C0: Unsafe Shutdown Count, the numbers increase !! Why ? This is a common problem, or i am the single one with this problem ? What Intel says about this ? Is normal ? Could in 2-3 years my SSD die ? Or sooner ???

And another problem, after i installed my new SSD, i've looked up in SSD Life, and the program told me that the SSD Work Time is 102 years !?!?

Please help me, or give me some advice. I've purchased the Intel SSD, cuz i've heard it's more reliable, i wanted to buy OCZ.

Here are the pictures.

http://i47.tinypic.com/10fx43r.jpg http://i47.tinypic.com/10fx43r.jpg

1 ACCEPTED SOLUTION

idata
Esteemed Contributor III

Don't worry about the Unsafe/Unexpected counts, this is a known problem with the 520 series, as is the Power-On count.

A new version of SSD Toolbox (3.0.3) is out, it may have corrected these niggles with SMART data. I'm still using 3.0.2 as the firmware itself has not been updated.

View solution in original post

23 REPLIES 23

idata
Esteemed Contributor III

Hello I hate to disagree with everybody but this is not a bug or normal please keep looking for a fix and i'm positive Intel will tell you that you no longer have the 5 year warranty for shutting down your ssd the wrong way, I can see those numbers from unsafe shutdown count and unexpected power loss voiding your warranty for not safely taking care of your ssd from power outages.

as you can see my Notebook does not do what you are experiencing look

Direct link http://i50.tinypic.com/2wck1ua.jpg http://i50.tinypic.com/2wck1ua.jpg

the 1 in my picture on both unsafe and unexpected counts is because i removed the battery from my Notebook to see if they would go up and they did.

But i too have the problem you have on my PC but i Fixed it the numbers no longer go up just power cycle count this picture is before i fixed it look

Direct Link http://i45.tinypic.com/15i983k.jpg http://i45.tinypic.com/15i983k.jpg

i have 3 SSD in my PC and they all did as you explained in your post.

i couldn't just leave it alone or forget about it i'm weird like that so i searched for about 5 days and found no help i couldn't join the Intel forums for 3 days (odd) I just finally joined and i would like to share how i fixed my problem.

I moved all my SSD via eSata to my Notebook and the numbers no longer went up just the power cycle count so i knew the SSD were rocks working perfect and fast, i was told on another forum that its a faulty video card on this link http://www.overclock.net/t/1255982/intel-ssd-520-series-problem Intel SSD 520 series problem they too have the same problem as you do, but that was not my fix so i kept looking.

get this ever since i changed my PC bios to ACHI i got a safely remove hardware icon like if the ssd were usb devices or something but ACHI allows for hot swap i'm guessing that's why they showed up in the safely remove hardware area, in my Notebook its a HP and the bios is locked no way to get in but in my PC i can change all the settings. if your bios has sata hot plug or somthing related maybe disabling it will help.

but this is what i'm talking about look

and this other picture is from my Notebook it does not suffer from what my PC does

so i came to a conclusion that every time i shutdown my PC i don't safely remove my SSD like you should a normal USB i'm guessing every time i just corrupt them by not safely removing the ssd but it would not allow me to remove them the PC would say something like its being used cant remove.

so i searched for ssd showing in safely remove hardware spot to find this fix link http://www.overclock.net/t/974023/fix-ahci-sata-drives-showing-in-safely-remove-hardware FIX: AHCI/SATA drives showing in "Safely Remove Hardware"

and to my very long search i finally fixed my unsafe shutdown count and unexpected power loss count my PC no longer does this it just works the SSD no longer show up in safely remove hardware area and the smart numbers no longer go up just the power cycle count.

i'm so happy it got fixed as it was bugging me like no other day to the point that i regretted buying 5 Intel SSD for my 2 Notebooks and 3 SSD for my PC and 1 Notebook is running on Windows 8 Consumer preview so i have no idea how that SSD is doing since the Intel Tool box wont install on windows 8.

anyways i just wanted to share my experience maybe it can help someone out a little.

PCali1
New Contributor

Hey SuperDeo, i am the same guy from overclock.net

idata
Esteemed Contributor III

DOH!!! i guess the no picture threw me off, Glad you fixed your problem too though

PCali1
New Contributor

I've forgot to put a picture, and to put my nickname, here is my real name

idata
Esteemed Contributor III

That's it the red hydra logo, I cant believe i reply'd to your post on 2 sites from the whole internet