P4600 does not work properly

[Bird-joy]

Hellow:

My Intel p4600 2T PCI-E is installed on Dell t5810 workstation. One of them is unusable after upgrading the motherboard BIOS. After using Intel toolbox, it displays the damaged state. One indicator is always on orange and the other is always on green. Please also help confirm how to repair it. thank you.

[JosafathB_Intel]

Hello, Bird-joy.

Thank you for contacting Intel® Memory and Storage support.

As we understand, you are requesting support for your Intel® SSD DC P4600 Series. If we inferred correctly, we would appreciate it if you may provide us with the following information:

1- The system details by extracting the SSU logs.

A- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

B- When you finish downloading it, open it.

C- Attach the file generated by the tool in your reply.

2- We would like to check the SMART attributes of your Intel® SSDs and review them to see if they show any error, using this system or another system that recognize the drives:

*Please extract the following logs by using the Intel® Memory and Storage Tool:

https://www.intel.com/content/www/us/en/download/19520/intel-memory-and-storage-tool-cli-command-lin...

- SMART attributes: intelmas show -smart -intelssd “SSD_index”.

-The SSD information using show -all command from Intel MAS CLI: intelmas show -all -intelssd “SSD_index”

A complete User Guide is available below. Replace the “SSD_index” with the actual index number of your SSD.

User Guide:

https://downloadmirror.intel.com/30059/eng/Intel_Memory_And_Storage_Tool_CLI_User%20Guide-Public-342...

Video on Intel® SSD Firmware Update and Health Monitoring Using Intel® Memory and Storage Tool (Intel® MAS)

https://www.intel.com/content/www/us/en/support/articles/000057393/memory-and-storage.html

3- Are these drives new, or did they come preinstalled with your PC?

We will follow up with you again on Thursday, the 25th of November 2021, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

[JosafathB_Intel]

Hello, Bird-joy.

Greetings from; Intel® Memory and Storage support.

We were reviewing your community thread, which is related to Intel® SSD DC P4600 Series. We would like to know if you were able to check the information we shared in our previous post.

We will follow up with you again on Tuesday, the 30th of November 2021, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

[JosafathB_Intel]

Hello, Bird-joy.

Greetings from; Intel® Memory and Storage support.

We were reviewing your community thread, which is related to Intel® SSD DC P4600 Series.

Since we have not heard from you in a while, we are going to close this community thread.

If you need further assistance related to an Intel® product, please do not hesitate to contact us back by opening a new thread.

We will no longer monitor this thread.

Best regards,

Jos B.

Intel® Customer Support Technician.