665p SSD 1tb only shows 1024mb

[Frznagn]

I cloned an ssd to my new Intel one and it didn't work. Not sure what I did, but now it's only showing 1024mb. I've used AOMEI Partition Assistant, Disk Part, and Intel's Toolbox but nothing can change this to be able to see the full size. This is the second Intel SSD that's done this. Is there some sort of trick to restore this back to it's 1tb size? I find it hard to believe that I've had two defective products in a row.

Thanks

[BrusC_Intel]

Hello, @Frznagn.

Thank you for the screenshots and information.

Just to confirm, is the SSD directly connected to the motherboard? (no adapters, enclosures, extensions or other).

Have you tried connecting the SSD to a different M.2 port in the same motherboard or in a completely different system?

Have you tried installing the latest Client NVMe driver from the Intel site?

- Download: https://downloadcenter.intel.com/download/29172/Client-NVMe-Microsoft-Windows-Drivers-for-Intel-SSDs

- Please install it and override any other driver controlling this SSD if you get a pop-up saying there is a newer version already installed, just ignore the message and continue.

Install the Intel Memory and Storage Tool GUI and provide us a screenshot of how the the drive is recognized by this tool:

- Download: https://downloadcenter.intel.com/download/29915?v=t

Please generate a full system report using the Intel SSU:

- Download: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

- Instructions: 

Windows* process

1. Download the Intel® System Support Utility and save the application to your system.
2. Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
3. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

Best regards,

Bruce C.

Intel Customer Support Technician

A contingent Worker at Intel

[Frznagn]

I've connected it directly to the motherboard on my main system and to the pcie slot. I've also put it in my laptop and there's no difference. Currently, it's in my laptop. I tried to install the drivers, but it can't find the device. See attached pics.

Detailed scan included. Thanks for your help.

[BrusC_Intel]

Hello, @Frznagn.

Thank you for the information.

The System Report provided seems to be incomplete as it is only showing the drives, would you mind providing the full report?

The following step requires you to perform a  secure erase using a third-party tool, more information can be found in the link below:

- When to Run a Low-Level Format or Secure Erase https://www.intel.com/content/www/us/en/support/articles/000006198/memory-and-storage.html

- From that list, KillDisk is the one I find to be the easiest to use, just download the freeware version, install it, open the application, select the disk, click Erase Disk, then Start.

Please let me know if that tool is able to perform the erase successfully and the issue persists.

Best regards,

Bruce C.

Intel Customer Support Technician

[BrusC_Intel]

Hello, @Frznagn.

I wanted to follow up on your thread to check if you had any updates, please let me know if you tried what I mentioned regarding the secure erase or something different.

I hope to hear from you soon.

Best regards,

Bruce C.

Intel Customer Support Technician

[Frznagn]

Sorry, kinda got wrapped up in my work. I'll give this a try very soon. Thanks for checking up on me.