SSD Problem

[haptahendu]

I had a problem with an Intel laptop SSD unit (INTEL SS DPEKNW512G8H SCSI Disc Device). When I tried to turn on the computer without any problems, I encountered the "...operating system not found" warning.
I wanted to get professional support due to the problem, but it was stated that the SSD unit became unusable.
With my own knowledge and experience, I was able to define the SSD unit on another computer with an external device.
But the SSD volume appears to be completely empty.
I had some very important data on the disk. Unfortunately I can't find any of them anymore.
I have encountered many negative comments regarding the SSD volume. It is also stated that it is an SSD unit with technical and system problems.
I have contacted proprietary and independent organizations to determine if the SSD volume has a technical problem.
I expect INTEL to help and take responsibility in this regard.
I need urgent help to solve this problem.

[David_G_Intel]

Hello haptahendu

Thank you for posting on the Intel️® communities. We moved this thread to the appropriate forum so you can get support from the SSDs team. 

Regards, 

David G 

Intel Customer Support Technician 

[JosafathB_Intel]

Hello, haptahendu.

Thank you for contacting Intel® Memory and Storage support.

As we understand, you are requesting support for your Intel® SSD 660p Series if we inferred correctly, we would appreciate it if you may provide us with the following information:

1- Is this drive new, or it came preinstalled with your PC?

2- We would appreciate it if you may provide us with the system details by extracting the SSU logs.

A- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

B- When you finish downloading it, open it.

C- Attach the file generated by the tool in your reply.

3- We would like to check the SMART attributes of your Intel® SSDs and review them to see if they show any error, using this system or another system that recognize the drives:

*Please extract the following logs by using the Intel® Memory and Storage Tool:

https://www.intel.com/content/www/us/en/download/19520/intel-memory-and-storage-tool-cli-command-lin...

- SMART attributes: intelmas show -smart -intelssd “SSD_index”.

-The SSD information using show -all command from Intel MAS CLI: intelmas show -all -intelssd “SSD_index”

A complete User Guide is available below. Replace the “SSD_index” with the actual index number of your SSD.

User Guide:

https://downloadmirror.intel.com/30059/eng/Intel_Memory_And_Storage_Tool_CLI_User%20Guide-Public-342...

Video on Intel® SSD Firmware Update and Health Monitoring Using Intel® Memory and Storage Tool (Intel® MAS)

https://www.intel.com/content/www/us/en/support/articles/000057393/memory-and-storage.html

We will follow up with you again on Tuesday, the 14th of September 2021, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

[JosafathB_Intel]

Hello, haptahendu.

Greetings from; Intel® Memory and Storage support.

We were reviewing your community thread, which is related to Intel® SSD 660p Series. We would like to know if you were able to check the previous communication.

We will follow up with you again on Thursday, the 16th of September 2021, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

[JosafathB_Intel]

Hello, haptahendu.

Greetings from; Intel® Memory and Storage support.

We were reviewing your community thread, which is related to Intel® SSD 660p Series.

Since we have not heard from you in a while, we are going to close this community thread.

If you need further assistance related to an Intel® product, please do not hesitate to contact us back by opening a new thread. We will no longer monitor this thread.

Best regards,

Jos B.

Intel® Customer Support Technician.