Solidigm

ricky · ‎03-26-2024

Hi

My SSD crashes some times and its slow .

SST said it has up to date FW

has 100% endurance left

anything I can do?

Thanks

Ricky

SolidigmGleb · ‎03-26-2024

Hello, ricky

Thank you for contacting Solidigm™ Support.

We would like to ask you the following questions:

Have you tested your SSD on another system?
Have you connected the drive directly to the motherboard? (For proper work your SSD should be connected directly to the motherboard without using a cable)
Do you have any other drives that are attached to your system,? Are they functioning well?

If your issue persists, try the secure erase option.

NOTE	Always backup data regularly and before proceeding as this process removes all data from the drive.

If you have any questions or concerns, please do not hesitate to contact us via  our Support Hub .

Kind regards,
Gleb
Solidigm Customer Support

ricky · ‎03-28-2024

Hi

I backed up my data and secure erased .

I used acronis drive cleaner the old intel one as I couldnt do it in the Solidigm tool.

I also unplugged all my other drives and my older drive when plugged in would cause it to crash and this resolved my issue.

Thanks for your help.

Ricky

SolidigmGleb · ‎03-28-2024

Dear ricky,

We are glad that your issue was resolved. We will send you a link via DM for your feedback.

Please feel free to reach out to us if you have any issues or concerns.

Kind regards,
Gleb
Solidigm Customer Support

SSD D3-S4520 480gb - Crashes and some times not visable