Hello WShih8,
Thank you for your reply.
The best way to check the SSD status is by extracting the SMART logs from your SSD and checking the BEh and the C2h SMART values by using the Intel® Memory and Storage Tool (Intel® MAS).
We advise you to contact your original equipment manufacturer (OEM), and to confirm that your system has a backplane or in-board temperature control feature active. If it does, another option is to compare your Server/PC internal temperature with the SMART log values.
In case you are looking for information on how to create or modify the SSDs thermal solution, this is not recommended or supported by Intel® and could void your product’s warranty.
We can not refer to internal components, readings, or any other design documentation related to our products. Since this is not available to the public.
As mentioned in our previous post, the Operating Temperature Range is from 0°C to 70°C. In case that the drive SMART values indicate a temperature under 70°C, for example, 65°C, it means that it is working on the optimal temperature range.
We will follow up with you again next Tuesday, the 22nd of December 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.
Best regards,
Josh B.
Intel® Customer Support Technician
