P41 Plus 2TB not detected during driver installation

[abe]

I have been trying to install the Solidigm Synergy™ Driver for my P41 Plus 2TB SSD, but each time the installer gives the error that a Solidigm SSD was not detected.  I also tried installing the Solidigm™ Storage Driver but got the same error.

What could be causing this issue? I can access the drive on Windows, so I am not sure why the driver installer is unable to detect it.

[SolidigmNebiyu]

Hi abe,

Thank you for contacting Solidigm™ Support.

We would like to ask if you are using any type of adapter/enclosure to connect the drive to your system? You may also refer the Solidigm™ User Guide- Driver  #15 to review the limitations of the Synergy™ driver.

If you continue to experience issues with your drive, please use the following link to create a case and we will reach out to you shortly. https://support.solidigm.com/en-US/anonymous-createcase/ 

Kind regards.  
Nebiyu
Solidigm Customer Support 

[abe]

I have been able to fix the issue. I just needed to switch the SATA controller setting in BIOS from RAID to AHCI.

[SolidigmNebiyu]

Hi abe,

Thank you for the update.

Feel free to reach out to us if there is anything we can assist you with!

Kind regards.  
Nebiyu
Solidigm Customer Support