01-27-2024 01:39 PM
I upgraded to the Solidigm P41 Plus (SSDPFKNU020TZ) a few months back as my primary system/boot drive. Since then my Windows 11 system will randomly crash and restart. I do not see a BSOD. It is intermittent and doesn't matter if the computer is under heavy use, or just chilling after a fresh reboot. I've seen it crash in both (and several other) scenarios.
I am running the latest firmware and drivers, but continue to have this issue. No issues are found with the drive, and I suspect it might be driver related as the Event Viewer is full of errors. (see below)
Curious if anyone else has had this problem and/or if they might have a useful work around.
Not sure what other info would be helpful, but I'll include what I can think of below:
Solidigm P41 Plus (SSDPFKNU020TZ)
Driver Version 2.2.0.1017 (up to date)
Firmware: 002C (up to date)
Windows 11 22H2
09-28-2024 05:51 AM - edited 09-29-2024 06:33 AM
Hi Gleb
I want to inform you that the last FW 004C from Solidigm™ Storage Tool (For Data Center And Legacy Client SSDs) did not solve the event id 11 problem 😐
Does this mean the P41 has entered EOL support?
09-30-2024 06:27 AM
Dear Horus,
Thank you for your feedback. I would like to inform you that the drives of the P41 series are not EOL.
If the latest firmware update (004C) does not resolve your issue, we recommend using a Microsoft driver.
I understand your frustration regarding the unresolved issue after firmware updating. In your case, CIM-322287-K3J0K, we previously offered you a refund. If you'd like to re-open your warranty case, please let us know.
Best regards,
Gleb
Solidigm Customer Support
09-30-2024 12:15 PM
I thought it was EOL because the last FW came out with a tool that is for ...data center or legacy client drives...
Thanks for the advice, but I'll stick to the micron driver.