Intel SSD DC P4501 not detected

[Brendan]

Hi,

I have an Intel S2600STB server board and an Intel DC P4501 Series SSD( 1.0TB, 2.5in PCIe 3.1 x4). I have connected the SSD to the M.2 connector on the motherboard using a U.2 to M.2 SSD cable. I would like to boot from the SSD.

1. Do I need to supply SATA power to the dongle on the U.2 to M.2 cable, or does it get all its power from the M.2 connection?
2. Do I need to adjust anything in the BIOS to boot from the SSD? I can't see any BIOS option related to M.2 and when I boot Linux from USB, the SSD is not detected. Can I verify SSD detection from the BIOS?

Thanks

[SergioS_Intel]

Hello Brendan,

What we meant by is if you have tried to connect the SSD 2.5 inch drive directly to the SATA port of the server-board and check if it detects it since the problem might be with the U.2 to M.2 SSD cable or the SSD drive.

Best regards,

Sergio S.

Intel Customer Support Technician

Under Contract to Intel Corporation

For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

[Brendan]

The drive has a U.2(SFF-8639) connector, there is no way to plug it directly into SATA.

[Emeth_O_Intel]

Hi Brendan, 

Thank you for the information provided. 

We are going to take a look into this and as soon as possible we will be getting back to you with the next step. 

Regards, 

Emeth O. 

Intel Customer Support Technician

Under Contract to Intel Corporation

[SergioS_Intel]

Hello Brendan, At this point what we can recommend is to test your drive on a different system or to test a different U.2 to M.2 SSD cable. Best regards, Sergio S. Intel Customer Support Technician Under Contract to Intel Corporation For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

[Brendan]

More information please. Where in the BIOS should the drive be enumerated when UEFI booting? And do the BIOS SATA and sSATA options have any effect?

The only way I could test was with an M.2 USB enclosure and it did not work(and yes, I did supply SATA power to the dongle in this experiment). What recourse do I have with the possibly defective cable and drive?