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Blue screen of death

New Contributor

i am using Acer Nitro 5 having 512gb intel ssd 600p series and i have also installed 2tb SSHD. i was using my laptop when it suddenly stuck and when i restarted it manually it begain to show me blue screen of death showing "Your pc ran into a problem and need to restart.We'll restart for you. stop code: Registry Error.and than i was stuck in a loop and cant get past through it.. since than i tried every thing to restore my windows but nothing worked. i than installed a new window on my sshd and tried to solve the problem fro there..i can access my SSD i can copy files but i cant delete any thing nor can i make changes in them bcz it says the drive is write protected.i tried various methods to remove write protection and nothing worked.. i need help is anyone there having the same issue or any solution???????


Contributor II

Have you been using any registry cleaners?

What is the exact version and build of your OS?


New Contributor

no i was not using any registry cleaner..and which os is u talking about.the previous one or the one i am using now?

Esteemed Contributor III

Hi Fadikhan4,

Could you please download and run the Intel® System Support Utility (SSU) from the following site to collect your system details: Make sure to run the full report.Additionally, what OS version did you install in each drive?Is there any chance to install the Intel® SSD Toolbox and collect the SMART details of the SSD? You can download this tool from the following site:'ll be waiting from your response.Regards,Diego V.

New Contributor

OS on SSD was Windows 10 Home 2017

and OS that i am currently using is mentioned along with all the system information from the intel system support utility(SSU)

# SSU Scan Information

Scan Info:




# Scanned Hardware


BaseBoard Manufacturer:"KBL"


BIOS Version/Date:"Insyde Corp. V1.15 , 05/03/2018 12:00 AM"

CD or DVD:"Not Available"

Embedded Controller Version:"1.13"

Platform Role:"Mobile"

Processor:"Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz , GenuineIntel"

Secure Boot State:"Not Available"

SMBIOS Version:"3.0"

Sound Card:"Realtek High Definition Audio(SST)"

Sound Card:"NVIDIA Virtual Audio Device (Wave Extensible) (WDM)"

System Manufacturer:"Acer"

System Model:"Nitro AN515-51"

System SKU:"0000000000000000"

System Type:"x64-based PC"

- "Display"

Intel ® Graphics Driver Version:""

- "Intel(R) HD Graphics 630"

Adapter Compatibility:"Intel Corporation"

Adapter DAC Type:"Internal"

Adapter RAM:"1.00 GB"

Availability:"Running or Full Power"

Bits Per Pixel:"32"

- "Caption":"Intel(R) HD Graphics 630"



Color Table Entries:"4294967296"

Dedicated Video Memory:"Not Available"


Driver Date:"07/24/2017 05:00 AM"

Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igdkmd64.sys"

Driver Provider:"Intel Corporation"

Driver Version:""


INF Section:"iKBLD_w10_DS"

Install Date:"Not Available"

Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd12umd64.dll"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 0, device 2, function 0"

Manufacturer:"Intel Corporation"

Microsoft DirectX* Version:"DirectX 12"


Number of Colors:"4294967296"

Number of Video Pages:"Not Available"

PNP Device ID:"PCI\VEN_8086&DEV_591B&SUBSYS_118A1025&REV_04\3&11583659&0&10"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"60 Hz"

Refresh Rate - Maximum:"60 Hz"

Refresh Rate - Minimum:"60 Hz"

Resolution:"1920 X 1080"

Scan Mode:"Noninterlaced"

Service Name:"igfx"


Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"Intel(R) HD Graphics Family"

- "NVIDIA GeForce GTX 1050 Ti"

Adapter Compatibility:"NVIDIA"

Adapter DAC Type:"Integrated RAMDAC"

Adapter RAM:"4.00 GB"


Bits Per Pixel:"Not Available"

Caption:"NVIDIA GeForce GTX 1050 Ti"


Color Table Entries:"Not Available"

Dedicated Video Memory:"Not Available"


Driver Date:"10/30/2017 05:00 AM"

Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\nvac.inf_amd64_6d889d26421766e3\nvlddmkm.sys"

Driver Provider:"NVIDIA"

Driver Version:""


INF Section:"Section089"

Install Date:"Not Available"

Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_6d889d26421766e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_6d889d26421766e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_6d889d26421766e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_6d889d26421766e3\nvldumdx.dll"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"