Intel P4511 Series - Recognize method

[KYe1]

Hi.

I have a M.2 form factor 2TB SSD P4511 series

While i list the disk equipment on linux centos 7 by commond.

i can't recognize it. is intel have any tool to check it on linux?

[JosafathB_Intel]

Hello KYe1, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® SSD DC P4511 Series (2.0TB, M.2 110mm PCIe 3.1 x4, 3D2, TLC). If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/26735/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. • Show Device Information logs extracted from the Intel® SSD DC P4511 Series. The Intel’s Data Center Tool (DCT) can be used to read out the Show Device Information, please, provide us with this information. https://downloadcenter.intel.com/download/28639/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87... For more information please visit the following link: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_DCT_3_0_x_Use... Section 2.1 includes a guide on how to get this information. Please, make sure to use the parameter –all We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[KYe1]

Hi Josh Thanks for your suggestion. I was installed the Intel DCT, and I was used tool to try recognized as SSD to show information. The tool was worked ,but still can't recognize as SSD on my system. Futher more, I try to upgrade SSD firmware any method. It were show as below: [root@localhost ~]# isdct load -f -intelssd 0 Updating firmware… - Intel SSD DC P4511 Series BTLJ83150FZ82P0J - Status : Selected drive is in a disable logical state. While I searching much way to enable logical state, but didn't any solution. Could you provide me any suggestion? Many thanks. Best Regards. 葉士德|Kimi Ye

[JosafathB_Intel]

Hello KYe1, Thank you for your reply. In order to further assist you we advise you to follow these recommendations and to extract and provide us with the following information: • First, update the firmware of the solid state drive (SSD) by using Data Center Tool(https://downloadcenter.intel.com/download/28460/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87...). Follow the process available on paragraph 2.2.1 of the Intel® Solid State Drive Data Center Tool User Guide(https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_DCT_3_0_x_Use...). • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/26735/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • The SMART logs extracted from the Intel® SSD DC P4511 Series. The Intel’s Data Center Tool (DCT) can be used to read out the Show Device Information, please, provide us with this information. https://downloadcenter.intel.com/download/28639/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87... For more information please visit the following link: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_DCT_3_0_x_Use... Section 2.1 includes a guide on how to get this information. Please, make sure to use the parameter –all We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[KYe1]

Hi Josh Thanks for your kindly help. I was save the ssd device information what used the -isdct show -a -intelssd by Data Center Tool. Before save log, I also try to update ssd firmware. and it can't be update. If any suggestion, please kindly release solution. Many thanks. Best Regards. Kimi Ye