Intel SSD 540s series is broken

[Muxeu]

My Intel SSD 540s series is broken and PC doesn't recognize it in the BIOS.
I have tried to make the support ticket online, but after filling in all the fields system starts from the beginning and ticket doesn't make.
I have asked my seller about replacing the SSD, but his warranty to July03, 2020, but Intel site says my warranty to August 01, 2022.
How can I create the support ticket or replace the SSD?

I'm from Kharkiv, Ukraine

[n_scott_pearson · Accepted solution]

After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local phone numbers, by geography:

• U.S. and Canada: Intel Customer Support NA
• Europe, Middle East and Africa: Intel Customer Support EMEA
• Asia-Pacific: Intel Customer Support APAC
• Latin America: Intel Customer Support LAR

You can try to use the online forms service again or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S