Intel 540s SSDs keep disappearing

[JJohn158]

I have 8x Intel 540s SSDs all with Firmware LSF042C (newest as of this post).

Originally I have them in RAID 10 on a PERC H730 controller and they worked beautifully for a year and then the problems started.

The array over night reported that 3 drives were offline. They'd redetect when removed and reinserted but would then disappear x hours later.

I attempted creating a new array with fewer drives but that fails during initialisation also.

So I connected 4 of them to my Asus Z170-P (updated the firmware, drivers etc) and attempted to create a RAID 10 array using IRST but that causes drives to disappear during initialisation also (only recoverable with a power cycle).

The Intel SSD Toolbox reports them as healthy (between 99 and 100 on all of their statistics).

Any suggestions ?

[JJohn158]

posted a file.

[JJohn158]

Please note 1 SSD (ISN:CVLT61640CPY1P0FGN) won't detect even with a complete power cycle now (tried different ports also).

Hence the result set with only 3 drives in.

[JJohn158]

BIOS detection's

[JJohn158]

posted a file.

[AdrianM_Intel]

Hello JJohn158,

Thank you for your reply.

Based on the fact that the issue happens on both computers it sounds that this matter could be related to hardware issues on the SSD's what caught my attention is that toolbox showed a good result, however, I will check the reports to further investigate this.

I will update the thread as soon as possible.

By any chance have you tested to use the drivers provided by the system manufacturer since the driver are customized for that motherboard?

Asus Z170-P 15.2.1.1028

Best regards,

Adrian M.

Intel Customer Support Technician