11-01-2018 06:54 AM
i am using Acer Nitro 5 having 512gb intel ssd 600p series and i have also installed 2tb SSHD. i was using my laptop when it suddenly stuck and when i restarted it manually it begain to show me blue screen of death showing "Your pc ran into a problem and need to restart.We'll restart for you. stop code: Registry Error.and than i was stuck in a loop and cant get past through it.. since than i tried every thing to restore my windows but nothing worked. i than installed a new window on my sshd and tried to solve the problem fro there..i can access my SSD i can copy files but i cant delete any thing nor can i make changes in them bcz it says the drive is write protected.i tried various methods to remove write protection and nothing worked.. i need help is anyone there having the same issue or any solution???????
11-01-2018 11:04 AM
Have you been using any registry cleaners?
What is the exact version and build of your OS?
Doc
11-02-2018 11:06 PM
no i was not using any registry cleaner..and which os is u talking about.the previous one or the one i am using now?
11-07-2018 12:18 PM
Hi Fadikhan4,
Could you please download and run the Intel® System Support Utility (SSU) from the following site to collect your system details: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-? Make sure to run the full report.Additionally, what OS version did you install in each drive?Is there any chance to install the Intel® SSD Toolbox and collect the SMART details of the SSD? You can download this tool from the following site: https://downloadcenter.intel.com/download/28234/Intel-Solid-State-Drive-Toolbox?product=80096We'll be waiting from your response.Regards,Diego V.11-08-2018 04:55 AM
OS on SSD was Windows 10 Home 2017
and OS that i am currently using is mentioned along with all the system information from the intel system support utility(SSU)
# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"11/08/2018"
Time:"00:01:06.6193678"
# Scanned Hardware
Computer:
BaseBoard Manufacturer:"KBL"
BIOS Mode:"UEFI"
BIOS Version/Date:"Insyde Corp. V1.15 , 05/03/2018 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"1.13"
Platform Role:"Mobile"
Processor:"Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz , GenuineIntel"
Secure Boot State:"Not Available"
SMBIOS Version:"3.0"
Sound Card:"Realtek High Definition Audio(SST)"
Sound Card:"NVIDIA Virtual Audio Device (Wave Extensible) (WDM)"
System Manufacturer:"Acer"
System Model:"Nitro AN515-51"
System SKU:"0000000000000000"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"1.7.41.0"
- "Intel(R) HD Graphics 630"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) HD Graphics 630"
Link:" http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+630"
CoInstallers:"nvdispgenco6438816.dll,NvGenericCoInstall,nvdispco6438816.dll,NVDisplayCoInstall"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"07/24/2017 05:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"22.20.16.4749"
INF:"oem10.inf"
INF Section:"iKBLD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_591B&SUBSYS_118A1025&REV_04\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"60 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) HD Graphics Family"
- "NVIDIA GeForce GTX 1050 Ti"
Adapter Compatibility:"NVIDIA"
Adapter DAC Type:"Integrated RAMDAC"
Adapter RAM:"4.00 GB"
Availability:"Offline"
Bits Per Pixel:"Not Available"
Caption:"NVIDIA GeForce GTX 1050 Ti"
CoInstallers:"nvdispgenco6438816.dll,NvGenericCoInstall,nvdispco6438816.dll,NVDisplayCoInstall"
Color Table Entries:"Not Available"
Dedicated Video Memory:"Not Available"
Driver:"nvlddmkm.sys"
Driver Date:"10/30/2017 05:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\nvac.inf_amd64_6d889d26421766e3\nvlddmkm.sys"
Driver Provider:"NVIDIA"
Driver Version:"23.21.13.8816"
INF:"oem25.inf"
INF Section:"Section089"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_6d889d26421766e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_6d889d26421766e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_6d889d26421766e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_6d889d26421766e3\nvldumdx.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
...