Any idea why my SSD DC P3500 series drive FW cannot be updated? Drive details provided.

[JMess7]

isdct show -a -o json -intelssd

{

"Intel SSD DC P3500 Series CVPD623200FY2P0TGN":

{

"AggregationThreshold":0,

"AggregationTime":0,

"ArbitrationBurst":0,

"Bootloader":"8B1B0130",

"CoalescingDisable":0,

"DevicePath":"/dev/nvme4n1",

"DeviceStatus":"Healthy",

"DirectivesSupported":false,

"DynamicMMIOEnabled":"The selected drive does not support this feature.",

"EndToEndDataProtCapabilities":17,

"EnduranceAnalyzer":"Media Workload Indicators have reset values. Run 60+ minute workload prior to running the endurance analyzer.",

"ErrorString":"",

"Firmware":"8DV1FF02",

"FirmwareUpdateAvailable":"Please contact your Intel representative about firmware update for this drive.",

"FormatNVMCryptoEraseSupported":true,

"FormatNVMSupported":true,

"HighPriorityWeightArbitration":0,

"IOCompletionQueuesRequested":30,

"IOSubmissionQueuesRequested":30,

"Index":0,

"Intel":true,

"IntelGen3SATA":false,

"IntelNVMe":true,

"InterruptVector":0,

"IsDualPort":false,

"LBAFormat":3,

"LatencyTrackingEnabled":false,

"LowPriorityWeightArbitration":0,

"MaximumLBA":488378645,

"MediumPriorityWeightArbitration":0,

"MetadataSetting":0,

"MetadataSize":0,

"ModelNumber":"INTEL SSDPE2MX020T4F",

"NVMeControllerID":0,

"NVMeMajorVersion":1,

"NVMeMinorVersion":0,

"NVMePowerState":0,

"NVMeTertiaryVersion":0,

"NamespaceId":1,

"NamespaceManagementSupported":false,

"NativeMaxLBA":3907029167,

"NumErrorLogPageEntries":63,

"NumLBAFormats":6,

"NumberOfNamespacesSupported":1,

"OEM":"Facebook",

"PCIBus":23,

"PCIDevice":0,

"PCIDomain":0,

"PCIFunction":0,

"PCILinkGenSpeed":3,

"PCILinkWidth":4,

"PLITestTimeInterval":"The selected drive does not support this feature.",

"PhyConfig":"The selected drive does not support this feature.",

"PhySpeed":"The selected drive does not support this feature.",

"PhysicalSectorSize":"The selected drive does not support this feature.",

"PhysicalSize":2000398934016,

"PowerGovernorAveragePower":"Feature is not supported.",

"PowerGovernorBurstPower":"Feature is not supported.",

"PowerGovernorMode":0,

"Product":"Pleasantdale",

"ProductFamily":"Intel SSD DC P3500 Series",

"ProductProtocol":"NVME",

"ProtectionInformation":0,

"ProtectionInformationLocation":0,

"ReadErrorRecoveryTimer":"Device does not support this command set.",

"SMARTEnabled":true,

"SMARTHealthCriticalWarningsConfiguration":0,

"SMBusAddress":"Invalid Field in Command",

"SMI":false,

"SectorDataSize":4096,

"SectorSize":4096,

"SelfTestSupported":false,

"SerialNumber":"CVPD623200FY2P0TGN",

"TCGSupported":false,

"TelemetryLogSupported":false,

"TempThreshold":85,

"TemperatureLoggingInterval":"The selected drive does not support this feature.",

"ThermalThrottleEnabled":"The selected drive does not support this feature.",

"TimeLimitedErrorRecovery":0,

"TrimSupported":true,

"VolatileWriteCacheEnabled":false,

"WriteAtomicityDisableNormal":0,

"WriteCacheReorderingStateEnabled":"The selected drive does not support this feature.",

"WriteCacheState":"The selected drive does not support this feature.",

"WriteErrorRecoveryTimer":"Device does not support this command set."

}

}

[JosafathB_Intel]

Hello JMess7 Thank you for contacting Intel Memory & Storage Support. As we understand, you need assistance with your Intel® SSD DC P3500 Series (2.0TB, 2.5in PCIe 3.0, 20nm, MLC). If we infer correctly we will like to share the following recommendations and information: 1. Please note that your SSD is an OEM * and it is different from our generic Intel® SSD DC P3500 Series SSDs. 2. As you can see from the information extracted from your drive it mentions the following "OEM": "Facebook" we advise you to contact the place of purchase of your drive to get further information if there is a firmware update for your drive. 3. Our Generic firmware update will not work with your drive. This based on the fact that some hardware or software (firmware) component might have been changed or replaced by the OEM in order to fit his needs. We strongly advise you to contact the place of purchase or the OEM in order to get further information regarding if a firmware update is available for your SSD. Thank you for your patience and understanding. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[JosafathB_Intel]

Hello JMess7, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[JosafathB_Intel]

Hello JMess7, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation