SSD power loss report updates

[Alan_F_Intel]

Intel is aware of the customer sightings on Intel SSD 320 Series. If you experience any issue with your Intel SSD, please contact your Intel representative or Intel customer support (via web: http://www.intel.com/ www.intel.com or phone: http://www.intel.com/p/en_US/support/contact/phone www.intel.com/p/en_US/support/contact/phone) . We will provide an update when we have more information.

Alan

Intel's NVM Solutions Group

[idata]

Great. My drive in a macbook pro (320 series, 120GB) died today. The Intel support line in Germany does not pick up the phone and I am stuck with a dead drive on a machine I am supposed to work with instead of taking apart and reassembling dozens of time.

[idata]

I have this problem too. I was able to reformat the drive and start from scratch (losing all my data) using HDDErase, but I'd like to know SOON if there will be a firmware fix for this problem or not. IF NOT, I will be sending the drive back for a refund. I can't risk losing everything again from a simple power loss. PLEASE give some kind of hint as to whether this problem is fixable with a firmware update or not.

Thanks.

[idata]

Same here. My drive lasted 15 hours or so. Then I read this thread. Tried many things and couldn't revive it.

What finally worked was Parted Magic -> Erase Disk -> Secure Erase

Since I intended to use it only for my operating systems I'm now having a good backup solution in place which enables me to restore the system pretty fast. After all, it's only 160 GB so just enough for OS and programs. 😉

PS: Mine was down to 6MB, though. But I guess it's close enough to call it the "8MB bug". SMART attributes could not be read etc.

[idata]

How can I get a replacement drive now? My drive is about 50 days old and died today, I cannot find _any_ information on intel's website where I can check my warranty status nor can I request a RMA number.

This is not what I am used from a premium product, I have made much better experience with customer service of other hard drive procuding companies, unfortunately 😕

[idata]

I have to add that I live in Europe / Austria, there is not even a phone number to call Intel from Austria.