Need RMA on x25-M 80gb G2 SSD
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07-09-2011 10:20 AM
Afternoon,
My Intel x25-m 80 g2 (SSDSA2M080G2GC) drive is throwing SMART errors and also is incompatiable with the Dell 630i nvidia motherboard.
I would like to RMA this drive for one that works
I was constantly getting nvstore errors in windows 7 and the computer would hang for 5 minutes at a time.
What information do you need from me to get this started.
Please note: that the support phone lines are closed on a weekend... plus who still uses phone lines to fill out a form?
Looking forward to your quick response.
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07-10-2011 06:40 PM
Hi, you may file your request during weekdays via email web form - http://supportmail.intel.com/scripts-emf/welcome.aspx?id= http://supportmail.intel.com/scripts-emf/welcome.aspx?id=
you can try to run diagnostic test found in intel toolbox as this maybe ask by the support personnel as well
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07-12-2011 08:37 AM
Also, is your NVIDIA storage drivers up to date?
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07-14-2011 08:38 AM
During my testing to identify the issue I took the following steps.
1) Updated to the most current version of NForce drivers (requires several restarts)
2) After finding no joy with driver updates I pulled all personal information off of the drive
3) I reformatted the drive during a fresh windows 7 x64 ultimate installation
4) Using the stock windows drivers issue was still experienced
5) Ran windows update a bunch of times including all published WHQL drivers - issue still expereinced
6) reran most current nForce drivers. - issue still experienced
I have two issues I need to resolve
1) Intel SSD has SMART errors that need factory reset / repair
2) Dell XPS 630i has crappy bios drivers for NForce 650 SLI chipset.
http://support.dell.com/support/edocs/systems/xps630i/en/OM/HTML/specs.htm http://support.dell.com/support/edocs/systems/xps630i/en/OM/HTML/specs.htm
my issue is not unique (quick google search has lots of hits with issues): http://www.my630i.com/viewtopic.php?f=6&t=3499 http://www.my630i.com/viewtopic.php?f=6&t=3499