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Total Bytes Written SSD Intel® SSD DC S3520

idata
Esteemed Contributor III

‎11-08-2018 03:33 AM

Добрый день!

Используем в сервере в составе raid (raid10) SSD-накопители DC S3520.

В последнее время наблюдаем такую ситуацию: периодически (в произвольное время) операционная система останавливается, прекращается любая дисковая активность, причем резко. Наблюдал несколько раз в диспетчере ресурсов, в определенный момент траффик просто исчезает, а список процессов не уменьшается, через 2-3 минуты отключается сетевой интерфейс, еще через некоторое время система полностью останавливается "замирает". Помогает hardreset.

Вводные:

1. Raid10 из 4 дисков (SSD используем уже 2 года)

2. ОС: Windows Server 2008 R2 SP1

3. Cистема зашифрована TrueCrypt.

Вопрос: может эта ситуация связана с работой дисковой подсистемы?

Возможно в это время кратковременно возникает пиковая нагрузка на диск, увеличивается количество операций чтения/записи, и в целом генерируется такой объем траффика, который превышает допустимый параметр TBW.

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6 REPLIES 6

idata
Esteemed Contributor III

‎11-09-2018 03:54 PM

Hello Григорий,

Thank you for contacting Intel® Technical Support. Based on our translation your request is the following: "Good day! We use in the server as a part of a raid (raid10) SSD-drives DC S3520. Recently, we have observed such a situation: periodically (at an arbitrary time) the operating system stops, any disk activity stops, and abruptly. I watched several times in the resource manager, at a certain moment the traffic just disappears, and the list of processes does not decrease, after 2-3 minutes the network interface is turned off, after some time the system stops completely "freezes". Helps hard reset. Input: 1. Raid10 of 4 drives (SSD used for 2 years) 2. OS: Windows Server 2008 R2 SP13. The system is encrypted TrueCrypt. Question: can this situation be related to the operation of the disk subsystem? Perhaps at this time, there is a short time peak load on the disk, the number of reading / write operations increases, and in general such traffic is generated that exceeds the allowed TBW parameter." As we understand, you need assistance with your Intel® SSD DC S3520 Series. If we infer correctly we will appreciate if you can provide us with the following information:
  • A screenshot of the "Disk Management" of windows showing all your HDDs and partitions.
  • The SMART logs extracted from the Intel® SSD DC S3520 Series.
The Intel's Data Center Tool (DCT) can be used to read out the SMART attributes to download this tool please follow this link: https://downloadcenter.intel.com/download/27863/Intel-SSD-Data-Center-Tool https://downloadcenter.intel.com/download/27863/Intel-SSD-Data-Center-Tool We will be looking forward to your reply. Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation
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idata
Esteemed Contributor III

‎11-12-2018 11:56 PM

Добрый день!

Да, Вы правильно поняли.

Вопрос по SSD-накопителям и возможным проблемам с ними.

1. Ниже приведен текст Журнала SSU.

2. Ниже скриншот оснастки "Управление дисками".

3. При использовании вашей утилиты не удалось получить данных.

Утилита выдает вот это:

C:\isdct>isdct show -intelssd

No results

Текст Журнала SSU:

# SSU Scan Information

Scan Info:

Version:"2.5.0.15"

Date:"11.12.2018"

Time:"00:01:09.4749468"

# Scanned Hardware

Computer:

BaseBoard Manufacturer:"Intel Corporation"

BIOS Mode:"Legacy"

BIOS Version/Date:"Intel Corporation SE5C610.86B.01.01.0018.072020161249 , 07/20/2016"

CD or DVD:"Not Available"

Embedded Controller Version:"0.0"

Platform Role:"Enterprise Server"

Processor:"Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz , GenuineIntel"

Processor:"Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz , GenuineIntel"

Secure Boot State:"Not Available"

SMBIOS Version:"2.7"

Sound Card:"Not Available"

System Manufacturer:"Intel Corporation"

System Model:"S2600WT2R"

System SKU:"SKU Number"

System Type:"x64-based PC"

- "Display"

Intel ® Graphics Driver Version:"Not Available"

- "Matrox G200e (ServerEngines)"

Adapter Compatibility:"Matrox Graphics Inc."

Adapter DAC Type:"Not Available"

Adapter RAM:"Not Available"

Availability:"Offline"

Bits Per Pixel:"Not Available"

Caption:"Matrox G200e (ServerEngines)"

CoInstallers:"MtxCIP2.dll,CoInstaller"

Color Table Entries:"Not Available"

Dedicated Video Memory:"Not Available"

Driver:"G200em.sys"

Driver Date:"04.13.2011 03:00"

Driver Path:"C:\Windows\system32\DRIVERS\G200em.sys"

Driver Provider:"Matrox Graphics Inc."

Driver Version:"2.2.1.0"

INF:"oem14.inf"

INF Section:"IN00"

Install Date:"Not Available"

Installed Drivers:"Not Available"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 7, device 0, function 0"

Manufacturer:"Matrox Graphics Inc."

Microsoft DirectX* Version:"11.X"

Monochrome:"No"

Number of Colors:"Not Available"

Number of Video Pages:"Not Available"

PNP Device ID:"PCI\VEN_102B&DEV_0522&SUBSYS_01038086&REV_05\4&42B34A6&0&00E3"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"Not Available"

Refresh Rate - Maximum:"Not Available"

Refresh Rate - Minimum:"Not Available"

Resolution:"Not Available"

Scan Mode:"Not Available"

Service Name:"G200e"

Status:"OK"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"Not Available"

- "Radmin Mirror Driver V3"

Adapter Compatibility:"Famatech"

Adapter DAC Type:"Not Available"

Adapter RAM:"Not Available"

Availability:"Offline"

Bits Per Pixel:"Not Available"

Caption:"Radmin Mirror Driver V3"

CoInstallers:"MtxCIP2.dll,CoInstaller"

Color Table Entries:"Not Available"

Dedicated Video Memory:"Not Available"

Driver:"rminiv3.sys"

Driver Date:"08.08.2007 03:00"

Driver Path:"C:\Windows\system32\DRIVERS\rminiv3.sys"

Driver Provider:"Famatech"

Driver Version:"3.1.0.0"

INF:"oem6.inf"

INF Section:"mirrorv3"

Install Date:"Not Available"

Installed Drivers:"Not Available"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"Not Available"

Manufacturer:"Famatech"

Microsoft DirectX* Version:"11.X"

Monochrome:"No"

Number of Colors:"Not Available"

Number of Video Pages:"Not Available"

PNP Device ID:"ROOT\DISPLAY\0000"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"Not Available"

Refresh Rate - Maximum:"Not Available"

Refresh Rate - Minimum:"Not Available"

Resolution:"Not Available"

Scan Mode:"Not Available"

Service Name:"mirrorv3"

Status:"OK"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"Not Available"

- "Memory"

...
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idata
Esteemed Contributor III
In response to idata

‎11-13-2018 02:51 PM

Hello Григорий,

Thank you for your reply. In order to further assist you, we need you to provide us with screenshots of the device management of Windows showing all your devices. Based on the information you shared we noticed the following:
  • Your BIOS is setup in "legacy mode" is always recommended to use UEFI mode to assure support with storage devices that are equal or bigger than 2 TB.
This being said we recommend you to install the latest drivers available on the downloadcenter.intel.com for your board and RAID controller and to test if that solves the issue. In case that you are already running the latest version of the drivers we recommend you to try using any of the supported and tested OS listed on the https://www.intel.com/content/www/us/en/support/articles/000007026/server-products/server-systems.ht... Operating System Compatibility for the Intel® Server Board S2600WT Family and lets us know the results. We will be looking forward to your reply. Best regards, Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation

idata
Esteemed Contributor III
In response to idata

‎11-19-2018 05:15 PM

Hello Григорий,

Thank you for having contacted Intel Technical Support. We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case? Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought. We will be looking forward to your reply.Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation
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