The SMART Power-on hours of Intel 535 never increased

[MTsai33]

Hi,

I have an Intel 535 480GB drive (SSDSC2BW480H6), with firmware RG21. I found that the SMART attribute 0x09 "Power-on hours" stick to zero and never increased. In contrast, my other Intel driver functioned properly on this value, and the precision is down to milliseconds. How to fix this problem? Thanks.

Drive information provided by smartctl:

$ sudo smartctl -cA /dev/sdb smartctl 6.6 2016-05-31 r4324 [x86_64-linux-4.15.0-43-generic] (local build) Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org   === START OF READ SMART DATA SECTION === General SMART Values: Offline data collection status: (0x05) Offline data collection activity was aborted by an interrupting command from host. Auto Offline Data Collection: Disabled. Self-test execution status: ( 16) The self-test routine was aborted by the host. Total time to complete Offline data collection: ( 5860) seconds. Offline data collection capabilities: (0x7f) SMART execute Offline immediate. Auto Offline data collection on/off support. Abort Offline collection upon new command. Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 58) minutes. Conveyance self-test routine recommended polling time: ( 4) minutes. SCT capabilities: (0x0025) SCT Status supported. SCT Data Table supported.   SMART Attributes Data Structure revision number: 10 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 5 Reallocated_Sector_Ct 0x0032 100 100 000 Old_age Always - 0 9 Power_On_Hours_and_Msec 0x0032 100 100 000 Old_age Always - 0h+00m+00.000s 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 8 170 Available_Reservd_Space 0x0033 100 100 010 Pre-fail Always - 0 171 Program_Fail_Count 0x0032 100 100 000 Old_age Always - 0 172 Erase_Fail_Count 0x0032 100 100 000 Old_age Always - 0 174 Unexpect_Power_Loss_Ct 0x0032 100 100 000 Old_age Always - 5 183 SATA_Downshift_Count 0x0032 100 100 000 Old_age Always - 0 184 End-to-End_Error 0x0033 100 100 090 Pre-fail Always - 0 187 Uncorrectable_Error_Cnt 0x0032 100 100 000 Old_age Always - 0 190 Airflow_Temperature_Cel 0x0032 037 100 000 Old_age Always - 37 (Min/Max 31/41) 192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 5 199 UDMA_CRC_Error_Count 0x0032 100 100 000 Old_age Always - 0 225 Host_Writes_32MiB 0x0032 100 100 000 Old_age Always - 548 226 Workld_Media_Wear_Indic 0x0032 100 100 000 Old_age Always - 65535 227 Workld_Host_Reads_Perc 0x0032 100 100 000 Old_age Always - 46 228 Workload_Minutes 0x0032 100 100 000 Old_age Always - 65535 232 Available_Reservd_Space 0x0033 100 100 010 Pre-fail Always - 0 233 Media_Wearout_Indicator 0x0032 100 100 000 Old_age Always - 0 241 Host_Writes_32MiB 0x0032 100 100 000 Old_age Always - 548 242 Host_Reads_32MiB 0x0032 100 100 000 Old_age Always - 306 249 NAND_Writes_1GiB 0x0032 100 100 000 Old_age Always - 14

[Santiago_A_Inte]

Hi MTsai33,

We can see the log provided for analysis, OS reports are not the best source of Intel® SSD information; in order to obtain the most detailed information about your SSD health, in case you have access to a windows* PC system, we have available the Intel® Solid State Drive Toolbox, for the Windows* OS, please follow this link to get access to the download site: https://downloadcenter.intel.com/download/28808/Intel-Solid-State-Drive-Toolbox?product=80096

For current installation instructions, please follow this link to the Intel® SSD Toolbox Installation Guide: https://www.intel.com/content/dam/support/us/en/documents/ssdc/ssd-software/Intel_SSD_Toolbox_3.x_In... then proceed with the instructions for installation.

Please refer to the user guide, by following this link: Intel® SSD Toolbox User Guide: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/IntelSolidStateDriveToo... go to section 3 for instructions on obtaining SSD and System Information. Please export SMART attributes as indicated on section 3.4 and post the .csv log to your reply.  

We will be looking forward to your reply.

Have a nice day

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

[MTsai33]

Hi,

Here's the full report. The "Power-On Hours Count" remains zero.

[Santiago_A_Inte]

Hi MTsai33,

Thank you for the information provided; we have checked de SMART details provided and indeed the Power-On hours count is not being reported; however the power cycle count and time workload are present and seem oddly low, for a drive this age.

Can you confirm how long you have had this SSD in use? Some other values appear very low.

We would like to indicate, a Firmware Update is needed, your SSD is not running the latest version, this could help on SSD performance and fixes as Intel might have identified the need for update, please update firmware to RG21. You can use Toolbox to perform the update, refer to user guide section 6.2 for detailed instructions. 

We will be looking forward to your reply.

Have a nice day

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

[MTsai33]

I've used this drive for several days, including installing Windows 10 on this drive, and running the OS. This drive originally came with firmware RG21, and the problem existed at that time. Then, I update the firmware to RG2V , which is the latest version provided by Intel (***Link Removed***). However, it doesn't solve my problem.

I've updated my other 535 drives to RG2V before. All these drives work properly without affecting the "Power-On hours" value.