SSD 530 Blue Screen when starting Intel SSD Toolbox

[DFong]

I just installed the SSD 530 (480GB) into my PC and every time I try and start the Intel SSD Toolbox I get a Blue Screen and my system crashes.

What do I need to do in order to properly use the Toolbox to perform firmware updates?

[Jose_H_Intel1]

Hi akiranyc, there are a few threads dealing with the same issue in the /community/tech/solidstate/content Intel® SSD Community, such as the ones included below:

• /message/251375# 251375 https://communities.intel.com/message/251375# 251375
• /message/177147# 177147 https://communities.intel.com/message/177147# 177147
• /message/244098# 244098 https://communities.intel.com/message/244098# 244098
• /message/250749# 250749 https://communities.intel.com/message/250749# 250749

If your issue is not solved with the steps provided in any of these discussions, kindly share more details about your system. Please include the system model, and http://www.intel.com/support/siu.htm Intel® System Identification Utility or msinfo32 report (press Windows* key + R key, type "msinfo32", press OK and then File, Export).

Attachments are available from the Advanced Editor when replying.

[Jose_H_Intel1]

If you have Windows* 8.1, please install the following Windows* update as it has been proved to solve issues with Intel® SSD Toolbox.

http://support.microsoft.com/kb/3000850 http://support.microsoft.com/kb/3000850