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- Solidigm
- Solid State Drives (NAND)
- PC wont boot unless I reseat my 660p 1tb almost ev...
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04-12-2020 12:10 PM
Built the system at the end of january. Worked fine till now. A week ago it just didnt want to wake from sleep, so i did a hard reset. It didnt boot, instead it kept opening the bios, where the hard drive wasnt listed. I ended up taking the drive out, to see if it has any visible marks. None. So i put it back in into the same m.2 slot, and it worked fine.
Next day it didnt boot windows again, straight to bios. I put the drive into the other slot, and it turned on fine. Then i updated the BIOS on the motherboard, and it again didnt want to boot up, instead went straight to bios. No drive detected. Put the drive back into the first slot, and it worked again.
Did some more digging, set the PCI bus in bios to 3.0 instead of Auto. Also ran chckdsk /r /f. Assesed drive health with 3rd party app, health of drive at 100%. Did a virus scan, no issues. I also changed all the bios settings as per the recomendation on the solid state support guide, and the Intel® Solid State Drives with PCIe* NVMe* Boot Installation Guide
Worked fine for a few days, and i had the same problem today. Again reseated the m.2 drive in the same slot (slot A), and it works again.
I have zero issues with the drive outside of this, and it works fine in other computers.
Solved! Go to Solution.
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04-14-2020 09:18 PM
Hello GČade,
Thank you for contacting Intel® Memory & Storage Support.
Based on the information you provided and the troubleshooting you have done so far, your issue seems to be more related to the motherboard than to the SSD.
We advise you to follow the community recommendations regarding the BIOS reset.
If this does not solve the issue, our only advice is to contact your motherboard manufacturer for further assistance and recommendations regarding the necessary BIOS configuration.
Thank you for your patience and understanding.
Best regards,
Josh B.
Intel Customer Support Technician
A Contingent Worker at Intel
21 REPLIES 21
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04-12-2020 01:33 PM
What is your processor model number?
What version of Windows 10? 1909?
What is the model number of your laptop or desktop?
Doc
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04-12-2020 10:01 PM
Better yet, please download and run the Intel System Support Utility for Windows and save the report to a file. Then, using the paperclip icon below the edit window, upload and attach this file to a response post.
...S
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04-13-2020 09:54 AM
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04-13-2020 10:00 AM
Hello, the CPU is a ryzen 7 3700x, part number 100-000000071. The windows version is 1909. Its a self built pc, so no model number on that. The rest of the specs are:
mobo: Aorus elite x570 mobo (F12f bios version)
ram: CRUCIAL Ballistix Sport LT (BLS2K16G4D30AESB)
GPU: ASUS Rog 2070 super
I am also attaching the SSU log file to this reply, if its any help.
Thank you very much for your time!
