P4510 bricked after upgrade to firmware VDV10194

[mrps01]

Hello,

I have a system with (4) 2TB Intel SSDPE2KX020T8

I used the Solidigm Storage Tool to upgrade them to the latest firmware version VDV10194 and now 3 of the 4 drives are missing their namespace.

One drive works fine and shows a 2TB namespace, the other 3 drives now show no namespace with 100% reserved space and the drive is not enabled to create namespaces meaning I am now stuck with a drive with 0 namespaces.

All drives showed up and had namespace before the firmware update.

Any help is appreciated. 

Thank you

[SolidigmGleb]

Hello,

Thank you for the detailed information and logs. Based on your output, the drives that now show 1.92 TB instead of 2.00 TB appear to have undergone a namespace/format capacity change during the firmware update. This behavior can happen when the namespace is recreated with slightly different LBA settings.

A few steps you can try:

• Use the nvme format command to reinitialize the namespace and restore full capacity.

• Alternatively, delete and recreate the namespace with the maximum size available (nvme delete-ns followed by nvme create-ns).

• Please make sure you have backups of any data before attempting these steps, as they will erase all contents.

If these actions don’t restore the full 2.00 TB, we recommend opening a support case with us directly at Solidigm Support so we can review in detail.

Kind regards,

Gleb
Solidigm Customer Support