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P44 Pro nvme controller is down will reset

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andy
New Contributor II

‎09-01-2023 11:50 AM

NVMe (P44 Pro, model SSDPFKKW020X7) sometimes just disconnects and stops working, smart(attached) reports everything being normal, temperatures are also within reason (around 45-50C, graph of a few minutes before the incident attached). Drive disconnects after about a week or two of uptime (although it was fine for the first month and a half of use). OS is arch linux running kernel version 6.4 (and a few older ones, but this is for the most recent occurrence).

Firmware is on the latest version (checked with the update tool).

I removed the serial number from my smart output (just to be safe), but can send it if needed.

I saw someone with what looks like a related issue (on windows, I assume it's blue-screen-ing due to a spontaneous disconnect): https://community.solidigm.com/t5/solid-state-drives-nand/p44pro-too-hot-to-lose-disk/td-p/24074


Tempurture of nvme driveTempurture of nvme drivekernel logs of drive disconnectingkernel logs of drive disconnectingsmart output of drive after rebootingsmart output of drive after rebooting

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oscarfowler
New Contributor II

‎05-25-2024 04:41 PM

Was there ever a resolution to this? I'm seeing the same behavior on Windows 10.  I've had a crash around once a month for the last 7 months or so ever since I replaced my system drive with a Solidigm P44 Pro 2TB.

The system stops responding and fails to write a crash report to the drive. Upon reboot, the drive no longer shows up in the BIOS. (I have two of these NVMe drives installed, and only the one with the boot/system partition on it is missing when this happens. The other drive still shows as normal.)  Powering-down the system and restarting restores normal operation until the next time it crashes.

I tried contacting support, but they wouldn't do anything about it, since the drive's SMART data shows no problems.

I finally got sick of the issue after another crash yesterday and replaced the drive with a Samsung 990 Pro.

 

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komugi
New Contributor

‎08-14-2024 02:26 PM

For what it's worth, I did a warranty claim from Solidigm, they did honor and replace the drive. However currently I am running 990 with no problems, so I have the soldigim as a spare, and don't really have a desire to test out to see if the new drive fixed it or if it's a systemic issue. 

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