P44 Pro nvme controller is down will reset

[andy]

NVMe (P44 Pro, model SSDPFKKW020X7) sometimes just disconnects and stops working, smart(attached) reports everything being normal, temperatures are also within reason (around 45-50C, graph of a few minutes before the incident attached). Drive disconnects after about a week or two of uptime (although it was fine for the first month and a half of use). OS is arch linux running kernel version 6.4 (and a few older ones, but this is for the most recent occurrence).

Firmware is on the latest version (checked with the update tool).

I removed the serial number from my smart output (just to be safe), but can send it if needed.

I saw someone with what looks like a related issue (on windows, I assume it's blue-screen-ing due to a spontaneous disconnect): https://community.solidigm.com/t5/solid-state-drives-nand/p44pro-too-hot-to-lose-disk/td-p/24074

Tempurture of nvme drivekernel logs of drive disconnectingsmart output of drive after rebooting

[komugi]

For what it's worth, I did a warranty claim from Solidigm, they did honor and replace the drive. However currently I am running 990 with no problems, so I have the soldigim as a spare, and don't really have a desire to test out to see if the new drive fixed it or if it's a systemic issue. 

[Lagoochu360]

This issue still occurs on Solidigm P44 Pro SSDs on Windows 11 24H2. Using the default Microsoft Stornvme driver or Solidigm Synergy driver will cause SSD timeouts in GPU Decompression Directstorage games such as Final Fantasy XVI & Ratchet Rift Apart which crashes the whole PC system. Switching to another SSD solves the issue.

Solidigm needs to issue a software update for their SSD or it is virtually unusable and people will not buy Solidigm SSDs again and instead buy from more reputable brands such as Samsung.

[oscarfowler]

Sorry to hear this is still an issue. I haven't had a single crash since I switched out my P44 Pro for a Samsung 990 Pro back in May. All the rest of my equipment and operating conditions have remained the same. I've put the machine through quite a number of stress tests since that time, and there've been no crashes.

The worst part of this was not being able to get Solidigm support to acknowledge any problem simply because the SMART data looked fine. They didn't offer to swap the drive or look more closely into the issue. If they'd done that, I would've at least given their product a second chance.

[SolidigmGleb]

Dear oscarfowler,

Thank you for sharing your experience. We regret that you faced this issue and felt unsupported. If you encounter any further problems or need assistance, please don’t hesitate to contact us again. We’d be happy to take a closer look and assist you with a solution.  You can contact by using this link- Create Case  · Customer Self-Service (solidigm.com)  

Kind regards,
Gleb
Solidigm Customer Support