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P44 Pro nvme controller is down will reset

andy
New Contributor II

NVMe (P44 Pro, model SSDPFKKW020X7) sometimes just disconnects and stops working, smart(attached) reports everything being normal, temperatures are also within reason (around 45-50C, graph of a few minutes before the incident attached). Drive disconnects after about a week or two of uptime (although it was fine for the first month and a half of use). OS is arch linux running kernel version 6.4 (and a few older ones, but this is for the most recent occurrence).

Firmware is on the latest version (checked with the update tool).

I removed the serial number from my smart output (just to be safe), but can send it if needed.

I saw someone with what looks like a related issue (on windows, I assume it's blue-screen-ing due to a spontaneous disconnect): https://community.solidigm.com/t5/solid-state-drives-nand/p44pro-too-hot-to-lose-disk/td-p/24074


Tempurture of nvme driveTempurture of nvme drivekernel logs of  drive disconnectingkernel logs of drive disconnectingsmart output of drive after rebootingsmart output of drive after rebooting

1 ACCEPTED SOLUTION

oscarfowler
New Contributor II

Was there ever a resolution to this? I'm seeing the same behavior on Windows 10.  I've had a crash around once a month for the last 7 months or so ever since I replaced my system drive with a Solidigm P44 Pro 2TB.

The system stops responding and fails to write a crash report to the drive. Upon reboot, the drive no longer shows up in the BIOS. (I have two of these NVMe drives installed, and only the one with the boot/system partition on it is missing when this happens. The other drive still shows as normal.)  Powering-down the system and restarting restores normal operation until the next time it crashes.

I tried contacting support, but they wouldn't do anything about it, since the drive's SMART data shows no problems.

I finally got sick of the issue after another crash yesterday and replaced the drive with a Samsung 990 Pro.

 

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18 REPLIES 18

komugi
New Contributor

For what it's worth, I did a warranty claim from Solidigm, they did honor and replace the drive. However currently I am running 990 with no problems, so I have the soldigim as a spare, and don't really have a desire to test out to see if the new drive fixed it or if it's a systemic issue. 

Lagoochu360
New Contributor II

This issue still occurs on Solidigm P44 Pro SSDs on Windows 11 24H2. Using the default Microsoft Stornvme driver or Solidigm Synergy driver will cause SSD timeouts in GPU Decompression Directstorage games such as Final Fantasy XVI & Ratchet Rift Apart which crashes the whole PC system. Switching to another SSD solves the issue.

Solidigm needs to issue a software update for their SSD or it is virtually unusable and people will not buy Solidigm SSDs again and instead buy from more reputable brands such as Samsung.

oscarfowler
New Contributor II

Sorry to hear this is still an issue. I haven't had a single crash since I switched out my P44 Pro for a Samsung 990 Pro back in May. All the rest of my equipment and operating conditions have remained the same. I've put the machine through quite a number of stress tests since that time, and there've been no crashes.

The worst part of this was not being able to get Solidigm support to acknowledge any problem simply because the SMART data looked fine. They didn't offer to swap the drive or look more closely into the issue. If they'd done that, I would've at least given their product a second chance.

 

Dear oscarfowler,

Thank you for sharing your experience. We regret that you faced this issue and felt unsupported. If you encounter any further problems or need assistance, please don’t hesitate to contact us again. We’d be happy to take a closer look and assist you with a solution.  You can contact by using this link- Create Case  · Customer Self-Service (solidigm.com)  

Kind regards,
Gleb
Solidigm Customer Support

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