P3700: Please contact your Intel representative about firmware update for this drive.

[HKieh]

Hi,

I have four Intel-SSD-DC-P3700-Series-1_6TB-12-Height-PCIe-3_0-20nm-MLC which my company purchased from HP in two Proliant DL380 Gen9 servers. If I run the tool isdct from Intel it prints out the following:

isdct show -intelssd 0

- IntelSSD CVFT5225005S1P6DGN -

DeviceStatus: Healthy

Firmware: 4IFDHPK2

FirmwareUpdateAvailable: Please contact your Intel representative about firmware update for this drive.

ModelNumber: MT1600KEXUV

ProductFamily: Intel SSD DC P3700 Series

SerialNumber: CVFT5225005S1P6DGN

Index: 0

DevicePath: /dev/nvme0n1

Bootloader: 8B1B012E

If I try to do an update it prints out the following:

isdct load -intelssd 0

WARNING! You have selected to update the drives firmware!

Proceed with the update? (Y|N): y

Updating firmware...

Error: Please contact your Intel representative about firmware update for this drive.

I contacted HP and my contact told me this:

HPE does not provide any drivers, FW or utilities for the Intel workload accelerator cards.

The question I have is what must I do to get the new Firmware for these cards?

The operating system used is Redhat 7.2 with a kernel.org kernel 4.4.1.

Many thanks in advance for any help resolving this issue.

Regards,

Holger

[ASouz7]

PaHo,

Please bear in mind that proprietary SSDs have their firmware provided by the OEM due to the possible modifications they apply to the drive. That is the reason as to why you were pointed to Dell* as their firmware are the right ones for your drive.

Best regards,

Aleki

[idata]

may i join your "club"?

i have a fujitsu oem p3700 and also can't update firmware.