New SSD D3-S4510 is locked. Unable to use.

[Igor_P]

Purchased new SSD D3-S4510 7.68TB SATA III SSD.
Installed. Switch on machine - blue screen request P0: INTEL SSDSC2KB076T8 - Enter user password.
Loaded windows, run Intel MAS GUI and got the following info:  

1. Model: INTEL SSDSC2KB076T8
1. Firmware version:  XCV10120
2. Serial number: PHYF013501DK7P6FGN

Tried to update firmware: answer SATA security is ON. Unable.  

Tried secure erase:  Showed: SECURITY FREEZE LOCK. Unable. 

Please advise what shall we do with this SSD?

[BrusC_Intel]

Hello, Igor_P.

Good day,

I wanted to follow up on your thread regarding the drive in SECURITY FREEZE LOCK status and check if you had any luck contacting the store where you bought the device.

The thread will be closed on April 8th, but please let us know if you require further assistance or a different date for the follow-up.

Best regards,

Bruce C.

Intel Customer Support Technician

[Igor_P · Accepted solution]

Dear Bruce,

Thank you for your support. 
Reseller agree to change SSD.

Best regards,

Igor

[BrusC_Intel]

Hello, Igor_P.

Good day,

I'm really glad to hear that.

I will proceed to close the thread right now, but if you require any type of assistance from Intel in the future, you can always contact us back by opening a new thread or contacting us via one of the other support methods (https://www.intel.com/content/www/us/en/support/contact-support.html).

Best regards,

Bruce C.

Intel Customer Support Technician