Internal IO timeout on Intel NVMe drive

[JLee157]

Hello Team,

My customer informed that NVMe drive on Servers disappears all of sudden at OS level

Array controller can't recognize the drive either.

That happens across multiple servers.

As a workaround, they tried NVMe drive replacement, then it fixed

So it seems to be a NVMe drive issue itself.

For testing, NVMe command(identify Device) was used,but report a "internal Device Error" to any subsequent commands

I wonder If this is a known issue for Intel SSD (NVMe) drive

If known issue , what is best practice ?

The exact model: Intel SSD DC P4600 1.6TB (2.5" NVMe/PCIe SSD 1.6T)

Thanks for your answer in advance

Cheers

JY

[idata]

Hello jaeyoung,

Thank you for contacting Intel® Technical Support. As we understand, you need assistance with your Intel® SSD DC P4600 Series (1.6TB, 2.5in PCIe 3.1 x4, 3D1, TLC). If we infer correctly we will appreciate if you can provide us with the following information:

• In case that you are using Windows provide us with the following:

• The SSU logs. 1- Go to https://downloadcenter.intel.com/download/26735/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply.

• A screenshot of the "Disk Management" of Windows* showing all your HDDs and partitions.

• The SMART logs extracted from the Intel® SSD DC P4600. The Intel's Data Center Tool (DCT) can be used to read out the SMART attributes to download this tool please follow this link: https://downloadcenter.intel.com/download/27863/Intel-SSD-Data-Center-Tool https://downloadcenter.intel.com/download/27863/Intel-SSD-Data-Center-Tool We will be looking forward to your reply.Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation

[idata]

Hello jaeyoung,

Thank you for having contacted Intel Technical Support. This email is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation