Internal IO timeout on Intel NVMe drive
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10-29-2018 05:35 PM
Hello Team,
My customer informed that NVMe drive on Servers disappears all of sudden at OS level
Array controller can't recognize the drive either.
That happens across multiple servers.
As a workaround, they tried NVMe drive replacement, then it fixed
So it seems to be a NVMe drive issue itself.
For testing, NVMe command(identify Device) was used,but report a "internal Device Error" to any subsequent commands
I wonder If this is a known issue for Intel SSD (NVMe) drive
If known issue , what is best practice ?
The exact model: Intel SSD DC P4600 1.6TB (2.5" NVMe/PCIe SSD 1.6T)
Thanks for your answer in advance
Cheers
JY
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10-30-2018 02:32 PM
Hello jaeyoung,
Thank you for contacting Intel® Technical Support. As we understand, you need assistance with your Intel® SSD DC P4600 Series (1.6TB, 2.5in PCIe 3.1 x4, 3D1, TLC). If we infer correctly we will appreciate if you can provide us with the following information:- In case that you are using Windows provide us with the following:
- The SSU logs. 1- Go to https://downloadcenter.intel.com/download/26735/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply.
- A screenshot of the "Disk Management" of Windows* showing all your HDDs and partitions.
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11-05-2018 06:07 PM
Hello jaeyoung,
Thank you for having contacted Intel Technical Support. This email is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation
