Intel SSD Toolbox 3.2.3 fails to launch

[TCoot]

Toolbox on install appears to run fine, its when I have rebooted and attempt to run it again.

A window pops up saying that the program has stopped working, that Windows will close it and notify me if a solution is available.

I have run msinfo32 and found the following (there are several, this is just the last one):

[Windows Error Reporting]

Time Type Details

2/11/2014 20:56 Application Error

Faulting application name: Intel SSD Toolbox.exe, version: 3.2.3.400, time stamp: 0x53c8395c&# x000d;&# x000a;

Faulting module name: MSVCR90.dll, version: 9.0.30729.8387, time stamp: 0x51ea24a5&# x000d;&# x000a;

Exception code: 0xc0000417&# x000d;&# x000a;Fault offset: 0x0006ccd5&# x000d;&# x000a;

Faulting process ID: 0xb4&# x000d;&# x000a;

Faulting application start time: 0x01cff6df75a283c6&# x000d;&# x000a;

Faulting application path: C:\Program Files (x86)\Intel\Intel(R) SSD Toolbox\Intel SSD Toolbox.exe&# x000d;&# x000a;

Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_5094ca96bcb6b2bb\MSVCR... x000d;&# x000a;

Report ID: b420e07b-62d2-11e4-825f-f47f89524f91&# x000d;&# x000a;

Faulting package full name: &# x000d;&# x000a;

It appears that there is a clash between Toolbox and a Microsoft MSVCR90 dynamic link library.

Is this a version issue?

Any ideas?

Win 8.1 Pro i5-3570K 8GB GA-Z77X-UD3H ver. 1.1 Intel 530 SSD 240GB 2x1TB 2xHD7770

[Kevin_M_Intel]

Hi tjc8088,

Can you please try uninstalling the application completely? After that, try running all windows updates and then install the latest SSD Toolbox.

Kevin M

[TCoot]

Thanks for replying. I have uninstalled, rebooted and re-installed numerous times, however, I did not run the update process. I did as you suggested this time and unfortunately this also failed. This session however it has not run even after the initial installation. What level of .NET does this program require? Is there away to establish what my machine is running?

[Kevin_M_Intel]

Hello tjc8088,

Try enabling Net FrameWork on your system. Here are some troubleshooting steps:

http://msdn.microsoft.com/en-us/library/hh506443(v=vs.110).aspx http://msdn.microsoft.com/en-us/library/hh506443(v=vs.110).aspx

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

If issue persists, I think you should contact either email or Web ticket so we can get you a previous version of the software.

Here is our contact information:

http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

Kevin M

[Kevin_M_Intel]

Can you please try downloading and installing the file from this page?

http://www.microsoft.com/en-us/download/details.aspx?id=30679 http://www.microsoft.com/en-us/download/details.aspx?id=30679

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Kevin M