Intel SSD Firmware S540 m.2 Frozen Black Screen?

[aYILD]

I try the update firmware but I have error. I search every where and I try every find method but noting change . Still have problem. I am going crazy. 6 hours I try update.

1- When I try graphics boot

"NET: Registered protocol family 1"

Frozen this.

Tryed boot command

maxcpus=1 frozen again under 1-2 codes later.

achi=off frozon again after 3-4 codes later.

2- When I try console boot

Frozen here

My ssd details

m.2

[idata · Accepted solution]

Hi robinex,

Thank you for contacting our support community. We understand your situation regarding the firmware update for the Intel® SSD Pro 5400s Series.Based on the last screenshot attached, we can confirm that you are already running the latest Firmware available for the Intel® SSD Pro 5400s Series which is LSFL42P. For more information please check the following article: https://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html Firmware Versions for Intel® https://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html Solid Statehttps://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html Drives and Intel® Optane™ Memory - intel.com Please let us know if there is something else we can assist you with. Regards, Junior M.

[aYILD]

Yes My firmware lastest. This is good news.

But If someone have this black screen error how to help us?

[idata]

Hi robinex,

Thanks for the reply. In order to better understand your situation. Could you please provide us with the following information: *Could you please confirm if you have an NVidia* Video Card installed in your system? *Please provide the System Logs by using the Intel® System Support Utility for Windows*, follow the next steps: 1- Go to: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.2- When finished downloading it, open it.3- Mark the box "Everything" and then click "Scan.4- When finish scanning, click "Next."5- Click on "Save.6-Attach the file when replying. We look forward to hearing back from you.Regards,Junior M.

[idata]

Hi robinex,

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.Regards, Junior M.