Intel SSD 600P 256GB Out of Spare and in Read Only mode

[ITHandy]

Hi there,

Long story short - My Acer laptop failure is due to the Intel M.2 600P locked into read only mode.  Running intelmas confirms that the actual written data to this SSD is only 4.2GB, only 0.01% of spec'd TBW rating (72TB). Smart log further reveals that this M.2 is running out of spare block.

Tried the delete command with intelmas but was still unable to clear the error. 

Please advise how to fix this.

Attached is the intelmas log.

Cheers

[ITHandy]

Hi Bruce,

Thanks for the clarifications. 

The firmware was updated but it didn't help. The device is still in read-only mode and the available spare is still 0.

# intelmas show -intelssd 0

- 0 Intel SSD 600p Series BTPY64940A0C256D -

Capacity : 256.06 GB
CurrentPercent : Property not found
DevicePath : /dev/nvme0n1
DeviceStatus : Available Spare Below Threshold
Firmware : PSF121C
FirmwareUpdateAvailable : The selected drive contains current firmware as of this tool release.
Index : 0
MaximumLBA : 500118191
ModelNumber : INTEL SSDPEKKW256G7
NamespaceId : 1
ProductFamily : Intel SSD 600p Series
SMARTEnabled : True
SectorDataSize : 512
SerialNumber : BTPY64940A0C256D

# intelmas show -intelssd 0 -nvmelog SmartHealthInfo

- NVMeLog SMART and Health Information BTPY64940A0C256D -

Unsafe Shutdowns : 0x73
Data Units Read : 0xCC32A0
Temperature has exceeded a critical threshold : False
Critical Warnings : 9
Controller Busy Time : 0x0766
Available Spare Space has fallen below the threshold : True
Power On Hours : 0x04F2
Volatile memory backup device has failed : False
Available Spare Threshold Percentage : 10
Available Spare Normalized percentage of the remaining spare capacity available : 0
Data Units Written : 0x871BD5
Number of Error Info Log Entries : 0x1101FC
Host Read Commands : 0x0BE98B32
Power Cycles : 0x074F
Host Write Commands : 0x07C10A09
Media Errors : 0x1101FC
Media is in a read-only mode : True
Device reliability has degraded : False
Temperature - Celsius : 29
Percentage Used : 1

# intelmas version
- Version Information -
Name: Intel(R) Memory and Storage Tool
Version: 1.6.122
Description: Interact and configure Intel SSDs.

[BrusC_Intel]

Hello, ITHandy.

Thank you for taking the time to attempt the firmware update.

Knowing that the issue persists, I would like to offer the option to proceed with the replacement of the unit as there are no further troubleshooting steps we can take.

I will contact you back privately to request the necessary information.

Best regards,

Bruce C.

Intel Customer Support Technician

[BrusC_Intel · Accepted solution]

Hello.

This community thread will be closed as this has been handled via e-mail.

The unit is a non-OEM version and replacing it was required.

Please open a new thread if you require any type of assistance from Intel as this thread will no longer be monitored for support, or contact us via any of the other support methods (https://www.intel.com/content/www/us/en/support/contact-support.html).

Regards,

Bruce C.

Intel Customer Support Technician