Intel P4801x M.2 Optane Warranty

[rsumperl]

Hello everyone,

 I am attempting to verify the warranty status of an Intel P4801x M.2 and have been unsuccessful.

This unit is not being seen by the windows server anymore.

Thank you

[SolidigmGleb]

Hi rsumperl,

Thank you for reaching out to Solidigm.

We would like to inform you that Intel Optane drives are not part of the current Solidigm product portfolio. Optane products remain the responsibility of Intel, and Solidigm does not offer direct support for Optane drives. 

For warranty assistance or technical support related to Optane drives, we recommend reaching out to Intel’s official support channels. 

Please let us know if you have any other questions or concerns. Remember that you can always contact us via our Support HUB.

Kind regards.  
Gleb
Solidigm Customer Support 

[SolidigmJose · Accepted solution]

Hello rsumperl,

We understand how this situation can be confusing, especially given public announcements referencing Intel’s sale of its NAND and SSD business to SK Hynix, which may appear to include all SSD technologies, with no call out to Optane staying with Intel. We appreciate the opportunity to help clarify this for you.

At the time the NAND and SSD business was acquired by SK Hynix, Intel® Optane™ technology was not included in that transaction. As a result, Intel Optane drives remain under Intel’s responsibility, and Solidigm does not provide technical support or warranty services for these products.

For any warranty-related inquiries or technical assistance regarding Intel Optane drives, we encourage you contacting Intel’s official memory and storage support channel, where they will be best equipped to assist you.

Kind regards,