03-29-2018 07:39 AM
built two pc exactly the same with identical model to make sure it is not the software nor hardware problem.
Ryzen 2400G
8GB ram ddr4-2400 (run at 2133)
Asus b350m-e
760p 256 GB ssd
cleaning install win 10 1709, latest bios 3803, latest amd driver
install win 10 ok, install driver both, watch youtube 20 mins result in freeze, tried on both pc, switch to samsung nvme ssd no problem at all
msi board can't even detect 760p, contacted asus they say it is intel problem.
posted here see anyone have the same problem
03-30-2018 11:16 AM
Hi mechcalvin,
Thanks for the reply. The reason why we suggested to update the BIOS to the latest is that as per http://www.tomshardware.com/faq/id-3127593/fix-windows-bad-pool-caller.html this article, it could be a possible solution based on your BSOD error message "BAD_POOL_CALLER".If that does not fix your issue, you can try the other steps suggested in the article. Also, have you tested the Intel® SSD 760p Series on a different system? is it detected? NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.We look forward to hearing back from you.Regards,Junior M.03-31-2018 02:12 AM
as i said, latest win 10, latest bios, latest firmware (tried on both pc with exact spec to eliminate hardware failure).
anyway i just want to report this to asus and intel, in the mean time i have switched all clients pc to samsung ssd.
04-02-2018 02:05 PM
Hi mechcalvin,
Thanks for the reply. We appreciate the feedback provided. We will provide the information to our engineering team so they can investigate this for future product and software releases. Please let us know if there is something else we can assist you with. Regards, Junior M.