Dear henrytse,
Thank you for contacting Solidigm support.
We need additional clarification from you. Could you inform us if the label is on the actual drive itself? Additionally, could you send us a picture in direct messages? (You can also create a case via our support hub) .
Moreover, regarding this situation, you can directly contact the place of purchase to clarify the current situation.
Please feel free to get in touch with us if you have any queries.
Kind regards,
Gleb
Solidigm Customer Support
