How to fix Windows 10 and incorrect DC P4500 SSD Capacity?

[EGear]

I have a Intel® SSD DC P4500 Series 4.0TB, AIC PCIe 3.1 card installed in a desktop running Windows 10 Home (GPT and UEFI BIOS have been enabled); however, Windows, and SSD Toolbox both show capacity of 1.9TB when it should be 4TB.

Is there anything I'm missing or should be configuring to get it to utilise full 4TB capacity?

Some output below from Intel DC Tool:

C:\isdct> .\isdct.exe show -intelssd

- Intel SSD DC P4500 Series -

Bootloader : 0136

DevicePath : \\\\.\\PHYSICALDRIVE0

DeviceStatus : Healthy

Firmware : QDV101D1

FirmwareUpdateAvailable : The selected Intel SSD contains current firmware as of this tool release.

Index : 0

ModelNumber : INTEL SSDPEDKX040T7

ProductFamily : Intel SSD DC P4500 Series

PhysicalSize : 1900000000000

[EGear]

Diego, can you tell me what the status lights on the P4500 cards symbolise. I can’t find any documentation detailing.

thanks,

E

[DiegoV_Intel]

Hi EGear,

The status LEDs have the following meaning:

• LED #1 (Drive Activity Indicator): Shows green color when there is activity on the drive.
• LED #2 (PCIe Link Status): This could be green or amber color. Green color means the PCIe link is good, and it’s amber if the PCIe link is sub-optimal (drive running at Gen1 or Gen2 speed).
• LED #3 (Health Indicator): If it’s off, it means the drive is healthy, but if it’s amber it means the drive is faulty at some level.

How are the status LEDs in your drive?

I will investigate about this from my side to get additional information about why the drive is only showing half of the capacity. I will post my updates as soon as possible.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

[EGear]

Hi Diego,

Status LEDs as follows:

LED #1 (Drive Activity Indicator): Green (blinks when activity on SSD)

LED #2 (PCIe Link Status): Green

LED #3 (Health Indicator): Off

Thanks,

E

[DiegoV_Intel]

Hi EGear,

Based on the status LEDs, the drive is healthy.

On the other hand, could you please download the Intel® System Support Utility (SSU) from the following site and run the full report to collect your system details? Please export the output to a text file and upload it in your response: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Additionally, please also follow these steps to take a screenshot from your system:

1. Open the command prompt as Administrator.
2. Run the command diskpart.
3. Run the command list disk. Please take a screenshot of this output.

Finally, please also open Disk Management and take another screenshot of that window. You can open Disk Management by pressing the Windows* key + x and then select the Disk Management option from the menu that will appear.

I will be waiting for you response.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

[EGear]

Hi Diego,

Please find SSU info attached.

The following are the requested screen captures:

Thanks,

E