Do Intel SSD drives have appropriate Arm64 tooling to allow us to do an in-place firmware upgrade?

[TNguy230]

We use these drives (Intel Part Number: SSDSC2BB012T701 - 1.2 TB SATA SSD, and SSDPE2KE016T7 - 1.6 TB 2.5 NVMe SSD) in our Arm64 Server (Lenovo HR350A). Wondering if Intel drives have appropriate Arm64 tooling to allow us to do an in-place firmware upgrade? We would like to avoid physically pulling drives and attaching them to an x86 system to upgrade the firmware.  Basically do you have a firmware upgrade tool for the Arm64 Servers?

Thanks

-Tinh

[JosafathB_Intel]

Hello TNguy230,

Thank you for contacting Intel® Memory & Storage Support.

We are going to be working on reviewing your inquiry about “if Intel drives (Intel® SSD DC P4600 Series) have appropriate Arm64 tooling to allow us to do an in-place firmware upgrade”. We will be contacting you back as soon as we have an update or in case further information is required.

Thank you for your patience and understanding.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[JosafathB_Intel]

Hello TNguy230,

Thank you for your patience.

We were reviewing some documentation related to your system (https://amperecomputing.com/wp-content/uploads/2019/01/Lenovo_ThinkSystem_HR350A_20190118.pdf) according to your OEM (original equipment manufacturer) one of the operating systems (OS) that are supported by your server is “CentOS 7.5”.

The only tool available to update the firmware for Data Center drives is the “Intel® SSD Data Center Tool” (https://downloadcenter.intel.com/download/28999/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87...) and the compatible listed versions of “CentOS are 7.4 and 7.2”.

This been said we cannot assure you that this tool will run as expected in your system, please feel free to try to install this software and to check if it works in the version of the OS that you have installed in your Lenovo server and if it works to try to update the SSD firmware.

We advise you to consult your OEM Lenovo* regarding the compatibility of this drive with your server system.

We will be looking forward to your reply letting us know the results.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[JosafathB_Intel]

Hello TNguy230,

Thank you for having contacted Intel® Memory & Storage Support. 

This is just a friendly reminder that your community thread remains open.

Should you need our technical assistance please do not hesitate to contact us back. 

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[JosafathB_Intel]

Hello TNguy230,

Thank you for having contacted Intel® Technical Support.

I was reviewing your community post and we would like to know if you need further assistance or if we can close this community thread.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel