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Dead SSD, 545s 240GB, customer desperate for files on it

wesd
New Contributor

Hi all.

My customer has some very important divorce files on his drive, and it suddenly died in his Dell PC. The computer was only 18 months old.

It has been off to a data clinic who have said none of their tools have worked, as they cannot access the firmware of the drive. I *think* the drive is a 545s or something similar - I haven't got the drive with me.

Can anyone recommend anywhere I can send this drive to (UK) ?? He is desperate.

Many thanks!

1 ACCEPTED SOLUTION

BrusC_Intel
Contributor III

Hello, @wesd.

Good day and thank you for contacting the Intel Community Support.

I received your ticket regarding data recovery options, I will be glad to assist you.

Please check the link for a list of different data recovery companies.

- Data Recovery Options for Intel® SSDs: https://www.intel.co.uk/content/www/uk/en/support/articles/000006357/memory-and-storage.html

Please check each company website individually as they may have an office close to your location (even if this page just lists USA/Canada contact info), I can confirm that, after checking their websites, some of them do have UK office.

Please also keep in mind what is mentioned in that page:

Intel does not represent these companies nor recommend one over the other. Also, we don't reimburse customers for this service, and we don't guarantee data recovery services.

If there is anything else, please let me know.

Best regards.

Bruce C.

Intel Customer Support Technician

A contingent Worker at Intel

View solution in original post

6 REPLIES 6

wesd
New Contributor
I didn't expect the reply about having a backup 🤔
So are you saying that recovery cost is fair?
On an Intel drive that failed after 18 months?

AlHill
Contributor II

Again, it all depends on how much that data is worth.

And, as far as the SSD failing, I cannot say that it is the SSD, or its usage, or power issues, etc.  The reality of life is that things fail, and one needs to be prepared for that reality.

A simple USB stick for $10, the copy command, and 5 minutes of time could have avoided the problem.  And, OneDrive or other such cloud backups are available as well.  Not trying to be insensitive here, but the user should have been concerned about preserving the data if it was that important. 

I tell my customers/friends all the time to backup.  After almost 50 years, some have learned, some have learned the hard way, and some have not learned at all.  I stopped (this year) helping friends recover their data.  If their data was not that important to them, then it definitely not that important to me.

Doc (not an Intel employee or contractor)