Could there be someyhing wrong with my SSD5- 540s- 240 G

[RRich14]

I ran out of space on my last SSD, a Samsung 80 GB. I bought an Intel 540 - 240 GB.

I decided to install the Win 10 Anniversary and like others I've had nothing but freezing. MS support sent me an ISO for the previous version 1511. At this point after a clean install, I'm still I'm freezing up. Before withe the Samsung I had a perfect ruining machine.

I'm thinking that possibly it's the new drive and not Windows. Could it possibly be the issue?

Has anyone had any issues with the 540?

Thanks

[idata]

mailto:pbman1953@gmail.com pbman1953@gmail.com

To obtain the logs from the Intel® SSD Toolbox you can click on the button to the bottom right that says Export. If possible as well, could please try once more and see if you can get the SMART details. Have you had the opportunity to try this drive in a different system and see if the same thing happens?Best regards,Aleki

[RRich14]

I'll look for the logs and send them in.

I can try the SDD in another machine and see.

Thanks

[idata]

mailto:pbman1953@gmail.com pbman1953@gmail.com,

Great! We're looking forward to hearing from you soon with the results after trying in another computer and also to get the logs. Best regards,Aleki

[RRich14]

Did the firmware update and here are the logs- They are big

IntelSSDTDK-

[19:58:38:351] INFO : .\Feature.cpp(88): Feature::Feature: OS: WIN8.1

[19:58:38:367] INFO : .\SystemParser.cpp(73): SystemParser::Initialize: Initialized with status: 1.

[19:58:38:367] DEBUG : .\Adapter_NVMe_Win.cpp(126): DeviceManagement::Adapter_NVMe_Win::FindAdapters: Opening Handle to \\.\SCSI0: to test if it is a NVMe BusType

[19:58:38:367] INFO : .\SystemParser.cpp(73): SystemParser::Initialize: Initialized with status: 1.

[19:58:38:383] DEBUG : .\Adapter_NVMe_Win.cpp(39): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Opening SCSI path / passthrough for this NVMe Windows adapter

[19:58:38:383] INFO : .\SystemParser.cpp(79): SystemParser::Execute: Executing...

[19:58:38:476] DEBUG : .\Adapter_NVMe_Win.cpp(44): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Setting up passthrough command path / 'drive' for \\.\SCSI0:

[19:58:38:476] DEBUG : .\CommandPath_NVME.cpp(344): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win Start...

[19:58:38:476] DEBUG : .\SystemParser.cpp(125): SystemParser::GetOperatingSystem: Getting OS information.

[19:58:38:570] DEBUG : .\CommandPath_NVME.cpp(123): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Calling DeviceIoControl()

[19:58:38:570] ERROR : .\CommandPath_NVME.cpp(137): DeviceManagement::CommandPath_NVME::SendOpcodeCore: OS: 1117 = The request could not be performed because of an I/O device error.

[19:58:38:586] DEBUG : .\CommandPath_NVME.cpp(179): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Done copying back data/buffer, command, and status.

[19:58:38:586] ERROR : .\CommandPath_NVME.cpp(184): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Returning IOCTL fail of 18446744073709550499

[19:58:38:586] DEBUG : .\CommandPath_NVME.cpp(373): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win End...

[19:58:38:601] ERROR : .\Adapter_NVMe_Win.cpp(58): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: In AdapterNVMeWin constructor, tried to TestDevice() on CommandPath_NVMe, but failed

[19:58:38:601] DEBUG : .\Adapter_NVMe_Win.cpp(161): DeviceManagement::Adapter_NVMe_Win::FindAdapters: \\.\SCSI0: device failed NVMe TestDevice() check

[19:58:38:601] DEBUG : .\SystemParser.cpp(203): SystemParser::GetComputerSystem: Getting computer information.

[19:58:38:601] DEBUG : .\Adapter_NVMe_Win.cpp(89): DeviceManagement::Adapter_NVMe_Win::FindAdapters: Failed to get next portkey at portIndex 1, exiting assuming we are at the end of the scsi key list

[19:58:38:617] DEBUG : .\Adapter_Generic_Win.cpp(1106): DeviceManagement::Adapter_Generic_Win::ScanDrives: Scanning for drives

[19:58:38:617] DEBUG : .\SystemParser.cpp(267): SystemParser::GetCPU: Getting CPU information.

[19:58:38:617] DEBUG : .\Adapter_Generic_Win.cpp(136): DeviceManagement::Adapter_Generic_Win::FindPhysical: Looking for physical drives

[19:58:38:617] DEBUG : .\SystemParser.cpp(324): SystemParser::GetDriverVersions: Getting controller information.

[19:58:38:679] INFO : .\Adapter_Generic_Win.cpp(171): DeviceManagement::Adapter_Generic_Win::FindPhysical: Found device: SCSI\DISK&VEN_WDC&PROD_WD5001AALS-00L3B\4&FA535C2&0&020000

[19:58:38:679] INFO : .\Adapter_Generic_Win.cpp(176): DeviceManagement::Adapter_Generic_Win::FindPhysical: Passed filter criteria

[19:58:38:679] INFO : .\SystemParser.cpp(117): SystemParser::Execute: Passed.

[19:58:38:679] DEBUG : .\Adapter_Generic_Win.cpp(191): DeviceManagement::Adapter_Generic_Win::FindPhysical: Retrieved interface data

[19:58:38:695] DEBUG : .\Adapter_Generic_Win.cpp(229): DeviceManagement::Adapter_Generic_Win::FindPhysical: Connected to the drive

[19:58:38:695] INFO : .\Adapter_Generic_Win.cpp(248): DeviceManagement::Adapter_Generic_Win::FindPhysical: Retrieved the physical drive number: \\.\PHYSICALDRIVE1

[19:58:38:695] DEBUG : .\Adapter_Generic_Win.cpp(254): DeviceManagement::Adapter_Generic_Win::FindPhysical: Creating a Drive

[19:58:38:711] DEBUG : .\Adapter_Generic_Win.cpp(261): DeviceManagement::Adapter_Generic_Win::FindPhysical: Intializing Generic Info

[19:58:38:711] DEBUG : .\DeviceIdentification_System.win.cpp(120): DeviceManagement::DeviceIdentification_System::Identify: DeviceIdentification_System::Identify

[19:58:39:273] DEBUG : .\DeviceIdentification_System.win.cpp(217): DeviceManagement::DeviceIdentification_System::Identify: Additional location info for all drives

[19:58:39:289] INFO : .\DeviceIdentification_System.win.cpp(223): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Lun 0

[19:58:39:289] INFO : .\DeviceIdentification_System.win.cpp(226): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Port 0

[19:58:39:289] INFO : .\DeviceIdentification_System.win.cpp(229): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Target ID 0

[19:58:39:304] INFO : .\DeviceIdentification_System.win.cpp(232): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Path ID 2

[19:58:39:304] DEBUG : .\Adapter_Generic_Win.cpp(264): DeviceManagement::Adapter_Generic_Win::FindPhysical: Extracting firmware revision

[19:58:39:304] DEBUG : .\Adapter_Generic_Win.cpp(275): DeviceManagement::Adapter_Generic_Win::FindPhysical: Detecting command path

[19:58:39:320] INFO : .\Adapter_Generic_Win.cpp(278): DeviceManagement::Adapter_Generic_Win::FindPhysical: Detected command path type: ATA

[19:58:39:320] DEBUG : .\Adapter_Generic_Win.cpp(281): DeviceManagement::Adapter_Generic_Win::FindPhysical: Setting Adapter of this Drive to itself for now

[19:58:39:320] INFO : .\Adapter_Generic_Win.cpp(171): DeviceManagement::Adapter_Generic_Win::FindPhysical: Found device: SCSI\DISK&VEN_INTEL&PROD_SSDSC2KW240H6\4&FA535C2&0&000000

[19:58:39:320] INFO : .\Adapter_Generic_Win.cpp(176): DeviceManagement::Adapter_Generic_Win::FindPhysical: Passed filter criteria

[19:58:39:336] DEBUG : .\Adapter_Generic_Win.cpp(191): DeviceManagement::Adapter_Generic_Win::FindPhysical: Retrieved interface data

[19:58:39:336] DEBUG : .\Adapter_Generic_Win.cpp(229): DeviceManagement::Adapter_Generic_Win::FindPhysical: Connected to the drive

[19:58:39:336] INFO : .\Adapter_Generic_Win.cpp(248): DeviceManagement::Adapter_Generic_Win::FindPhysical: Retrieved the physical drive number: \\.\PHYSICALDRIVE0

[19:58:39:351] DEBUG : .\Adapter_Generic_Win.cpp(254): DeviceManagement::Adapter_Generic_Win::FindPhysical: Creating a Drive

[19:58:39:351] DEBUG : .\Adapter_Generic_Win.cpp(261): DeviceManagement::Adapter_Generic_Win::FindPhysical: Intializing Generic Info

[19:58:39:351] DEBUG : .\DeviceIdentification_System.win.cpp(120): DeviceManagement::DeviceIdentification_System::Identify: DeviceIdentification_System::Identify

[19:58:39:914] DEBUG : .\DeviceIdentification_System.win.cpp(217): DeviceManagement::DeviceIdentification_System::Identify: Additional location info for all drives

[19:58:39:914] INFO : .\DeviceIdentification_System.win.cpp(223): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Lun 0

[19:58:39:914] INFO : .\DeviceIdentification_System.win.cpp(226): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Port 0

[19:58:39:929] INFO : .\DeviceIdentification_System.win.cpp(229): DeviceManagement...

[idata]

mailto:pbman1953@gmail.com pbman1953@gmail.com,

We also need the logs from the toolbox. Could you please be so kind and provide the logs extracted from it? Just click on the button that says " Export " in order to create an Excel file and once you have done that, please attach it here. Also, let us know if you had the opportunity to try this drive in a different computer as well.

Best regards,

Aleki