Cloning 600p M.2 SSD to 760p M.2 SSD

[RStok]

I have successfully cloned around 40 Intel NUC systems which contain Intel 600p M.2 SSD drives.

My customer needs another 40 units but my supplier did not have enough 600p drives so we purchased 760p drives instead.

Whenever we restore the working image to the new drives, the system fails to boot reporting an Inaccessible boot device BSOD.

We have tried to inject the latest nVME drivers into the build but have been unable to resolve the issue. The clone image is not damaged as we have since purchased a single 600p drive and the same image restores to that without any issues.

I have spoken to Intel Technology Partner support who have said there shuld be no incompatibility issues between the two drives but clearly something is not right somewhere.

BIOS settings have been checked and the cloned system does partially start to boot into Windows but BSOD's after about 30 seconds.

Does anyone have any suggestions?

[RStok]

Hi Santiago

Thanks for getting back to me.

The 760p SSD drive works fine in the NUC if I install a fresh version of the same v1803 OS onto it so the drive itself isn't faulty ​(I've got 40 of these drives so have tested a random selection). It's also not the specific NUC as I've got 40 of those and have tried multiple units.

I have tried a number of cloning methods. On the original batch with the model 600 drives, I would boot the system from the Acronis USB boot media. The SSD drive is installed in the NUC. A clone image of the system is on a 2nd USB drive. That has always worked previously.

I have also tried to clone the system with the 760p in a drive enclosure on another system.

All attempts fail.

Regards

Robert ​

[Santiago_A_Inte]

Hi RStok,

Thank you for your reply to Intel® SSD support group.

We will setup a case follow up to contact you on next Monday August 12.

If there is anything else we can help you with, please let us know.

We will be looking forward to your reply.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

[RStok]

Good day Santiago. I am back at work now, do you have any updates on this please as we need to find a resolution asap in order to being providing the NUC systems to our client.

Are you able to advise on any fundamental differences between the 600P and the 760P as to why they cannot be interchangeable on the same system? I've not come across a HDD or SSD incompatibility for a number of years.

[Santiago_A_Inte]

Hi RStok,

Thank you for your reply to the Intel® SSD community.

As per your request on drive’s details, please follow this link, where you’ll find a comparison on both drives: https://ark.intel.com/content/www/us/en/ark/compare.html?productIds=134580,94926

Most of the alternatives for this particular case were given on our previous reply; we are looking for an alternative procedure to recommend for this case. We will get back to you as soon as we can.

If there is anything else we can help you with, please let us know.

Have a nice day

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

[Santiago_A_Inte]

Hi RStok,

Thank you for your reply to Intel® SSD support group.

We have been reviewing the original post and you’ve mentioned you have tried to inject the NVMe driver on your build.

Having clearly understood this, we have received a recommendation from engineering in order to install the latest Client NVMe* Microsoft Windows* Drivers for Intel® SSDs Version: 4.3.0.1006 (Latest) Date: 7/9/2019 published by Intel® in the following link: 

https://downloadcenter.intel.com/download/28717/Client-NVMe-Microsoft-Windows-Drivers-for-Intel-SSDs you can also find further details about the release notes by accessing this link: https://downloadmirror.intel.com/28717/eng/Intel_SSD_PCIe_Client_Driver_4.3.0.1006_Release_Notes.pdf

Please let us know your comments on this. If there is anything else we can help you with, please let us know.

Have a nice day

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel