Can we please get an updated Offline Firmware update method?

[ozdeadmeat]

Hi,

I and most of the people I speak to don't have (and haven't for a considerable amount of time). When attempting, to use Rufus when creating a USB from the ISO we get a kernel not loaded error when attempting to boot into the tool. Any help would be appreciated as the drives were working fine until windows decided to block the drivers from being used.

[SolidigmGleb]

Dear ozdeadmeat,

Thank you for reaching out. It seems the issue you're experiencing with Rufus and the kernel not loading could be related to driver incompatibilities or blocks by Windows.

To work around this, you can use Ubuntu to boot from a USB stick and run Solidigm Storage Tool (SST) without installing it on your system. Here’s a step-by-step process:

Resolution

Most of the following are steps 1-4 from the Install Ubuntu desktop guide, though we will not install Ubuntu, only "Try".

NOTE	Non-Persistent SST does not stay downloaded or installed between boots If you require persistence, look into Rufus or UNetbootin

Requirements

• Ubuntu ISO
  • Review the Installation Guide of SST CLI for supported Ubuntu versions
• BalenaEtcher
  • Version for current OS
• Blank USB drive
  • Large enough for the Ubuntu version being used

Process

This process uses Ubuntu 24.04 with a 16GB USB.

This should allow you to bypass any driver restrictions or blocks by Windows while running the SST.

If you need further assistance or have questions about the process, feel free to let us know.

Best regards,

Gleb
Solidigm Customer Support.