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1.2 TB Intel SSD 750 Series trouble

BHalt1
New Contributor II

My PC has been operating properly now for several months with no issues. However, all of a sudden now my motherboard seemingly does not find the Intel 750 SSD on a cold boot. Strangely enough when I remove the SSD from the PCIe slot and place it back, the computer boots into windows (installed on the Intel 750 SSD). This happens every time. In fact, if I let the PC go to sleep, it happens then too. I am wondering if there is something wrong with the SSD? I have gone through and checked/updated all drivers for the SSD and the computer/operating system/SSD seem to work just fine once I remove the SSD and replace it then boot... This is very strange and I am completely lost here. Again, I have only had the hard drive for a few months and I love it, but I need to find out what is causing this issue. Any ideas/help would be greatly appreciated.

Computer Specs:

Intel 6700K

ASUS Z170 Deluxe

GTX 1080

Intel 750 1.2 TB

3440 x 1440 Predator w/g-sync

ASUS AC1900 Network Adapter

Thermaltake Pacific RL360 RGB Water Cooling Kit

32 GB Corsair Vengeance 3000MHz DDR4 RAM

3 - Samsung 950 Pro 256 GB SSD

1 - 1 TB WD 7200 RPM HDD

49 REPLIES 49

idata
Esteemed Contributor III

Hi Christianklein,

In this case, we do suggest you to get in touch with our http://www.intel.com/content/www/us/en/support/contact-support.html# @18 support department (Via e-mail, chat or phone), so they can further assist you.Regards,NC

SChaa
New Contributor II

thank you for your reply!

What I have already done:

1. Full Diagnostic Scan with Intel SSD Toolbox (photo) (ALL THE systéme has freeze during the diagnostic for Twice, but i haven't to restard)

2. Secure erase with bios (Asus mother board last official version Bios) AND with Intel Toolbox.

3. Format the SSD with http://www.hdat2.com/ HDAT2

4. The last driver for the Intel M2 SSD 530 series (tray with Intel update utility and manually "Reboot with a CD")

5. Reinstallation Win 7 and Win10 64 bit.

6. Until Now no other Software installed in my pc (all Driver official and updated: chipset, audio, GPU...)

7. Disable "Fast boot" in the Bios.

8. OCCT 4.4.2 (stress test) test for All components for hours (CPU, Chipset, GPU, Power supply...) but NOT with the SSD (Another HDD).

9. But still no luck....

NB: The SSD look more stable winth "Windows mode without failure"

I Have attached here:

1. Screenshots of the results Intel Toolbox

2. Drive's SMART details

3. FULL System specification

thank you very much!

1. Screenshots of the results Intel

2. Drive's SMART details

05Re-allocated Sector Count23100009Power-On Hours Count 2810000CPower Cycle Count 1041000AAAvailable Reserved Space010010ABProgram Fail Count01000ACErase Fail Count01000AEUnexpected Power Loss Count421000B7SATA Downshift Count 121000B8End-to-End Error Detection Count010090BBUncorrectable Error Count16800BETemperature 68722950171270Current TemperatureHighest TemperatureLowest TemperatureC0Unsafe Shutdown Count 421000C7CRC Error Count 01000E1Host Writes 1000E2Timed Workload - Media Wear655351000E3Timed Workload - Host Read/Write Ratio601000E4Timed Workload Timer 655351000E8Available Reserved Space 010010E9Media Wearout Indicator 01000F1Total LBAs Written 1000F2Total LBAs Read 1000F9Total NAND Writes 1000<td...

BHalt1
New Contributor II

Hello Intel,

The suggested solutions do not work. The drive is simply not seen by my computer unless I re-seat the drive. I have given up on this drive. I purchased a 960 M.2 2TB SSD. The drive is faster, and it actually works with my MOBO. So, what Intel should do here. What would be the right thing to do... Would be to give me my money back for the faulty technology that you sold to me at a premium price. I don't think re-seating the hard drive before each cold boot is even a solution. It is not something that you should even be suggesting as a solution.

Regards,

bkhalterman

CKlei2
New Contributor

I'm on the same fence, my drive went bad after 3 days. I'm thinking about going with 950 PRO or the 960 PRO, then I'm stuck with a $800.00 drive that may or may not work.

BHalt1
New Contributor II

True. I think Intel needs to man up here and give us our money back... I will scream that from the mountain tops. I will write an entire article and send it to all the news channels who have consumer divisions. Those guys love to find expensive, over rated products to bash. I bet they would love to hear about how this expensive, "high tech", hard drive, can't even be seen by one of the most common motherboards in the world.