8/13 Update on "Bad Context 13x Error" for Intel SSD 320 Series

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Status:

Intel has reproduced, identified root cause, and developed a firmware update which addresses the Bad Context 13x Error being discussed on the Communities site and elsewhere.

Response plan:

The new firmware update is in final validation testing and is targeted for release on Intel® Communities within the next two weeks. Intel takes firmware updates and issues of reliability very seriously and is taking extra steps to support a smooth release. We appreciate your patience.

What should I do if I have not experienced this issue?

To minimize occurrence, if a system requires a shut down, Intel recommends using that system's standard power shut down sequence. As with any storage device, Intel recommends users frequently back up their data. Download and install the new firmware when it is available. As with our previous firmware updates, a secure erase is not required.

What should I do if I have experienced this issue?

If you have already experienced a drive failure or encounter this problem before the firmware update is released, please contact your Intel representative or Intel customer support (via web: http://www.intel.com/ www.intel.com or phone: http://www.intel.com/p/en_US/support/contact/phone www.intel.com/p/en_US/support/contact/phone) for an SSD replacement. An alternative option is to use the Intel ® SSD Toolbox or similar tools to perform a secure erase in order to restore the SSD to an operational state; all data will be erased. After secure erase, update your SSD with the upcoming firmware. The pending firmware update will not recover user data.

Background:

For users unfamiliar with the issue, an Intel SSD 320 Series drive may exhibit a drive capacity of 8MB and an electronic serial # field containing a message of "BAD_CTX 0000013x" due to an unexpected power loss under specific conditions. Once this error occurs, no data on the SSD can be accessed and the user cannot write to or read from the SSD.

Rgds,

Scott

Intel Corporation

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cool, finally good news!

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So when are we supposed to download this grand update so we can all sleep well at night knowing that Intel is looking out for us ?

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It says within two weeks in the OP, don't see what's the point of asking that question any more, unless you missed it of course.

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I have read so much nonsense in so many forums that I just don't believe anything until it actually works and manifests itself in real life.

So far it has been all talk and talk is cheap.

I want some serious results and fast.

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Did any of that "nonsense" come from Intel employees? As far as I know, none of Intel's statements on this issue have been untrue thus far, so why should this?

Anyway, you kind of painted yourself into a corner. On top of it already being answered, why ask a question if you'll refuse to believe the answer no matter what is said?

If you only believe in results, then clearly the only course of action is to wait for them.