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320 / 600 GB in Proliant DL380/G7 - shows as overheating

idata
Esteemed Contributor III

Just installed 5 of these in a RAID configuration on a test server. Working perfectly, except:

The server is reporting that the drives are overheating (they're not). It appears that possibly I can turn OFF DIPM on these drives and the SMART info will be reported correctly.

How do I do that?

FYI, running windows 2008 r2

Thanks,

Rob

46 REPLIES 46

idata
Esteemed Contributor III

The issue exists in al Proliant G7 3xx servers.

There is a workaround:

Set the thermal option in the BIOS to "Increased cooling". This will cause the fans to go to 66% all the time and it won't shut down due to "overheating" of the SSDs (you can leave the shutdown option enabled). In a data centre environment this should not be a problem.

However, this is not a fix. There is no fix.

I created a support ticket with HP, and a friendly expert told me;

"Well, I just said that it's an unsupported scenario, as the behavior cannot be predictable, it can sometime work and some time not work. If you can try with an HP ssd and get the same result I will be able to help you"

After making a joke about telling everybody HP told me to go ... myself or buy HP he promised to reply if I posted about the issue in forums.

But jokes aside I understand their point. He made an analogy about Porsche and Ferrari's (where he was convinced HP was the Ferrari by the way, and that should be right, Ferrari's are in a way Fiats and tend to break down ;-)) that if I was to put a Porsche engine in a Ferrari, Ferarri would not be responsible for the consequences.

So this is my post, I will again share it with HP. Sharing a workaround and confirming no fix is available and that we won't have to wait for HP to come with a fix.

I will try with Intel this week. But reckon I won't come far... Hoping that the Intel SSDs where not like a Porsche, but like my trustworthy Volvo, I'm disappointed at this point...

Also I read Koitsu put some time getting in to the cause of the issue and from what I can gather it IS an Intel issue, with a nasty side effect on the new Proliant servers....

idata
Esteemed Contributor III

Has anybody tried a (non) Intel SSD that does not have this issue. Doing a search on Google leads me to conclude that it's OCZ Vertex / Intel SSDs that cause the problem, but has anyone tried something that worked without issue?