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- Re: Unknown and not initialized - Intel® SSD 520 S...
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10-13-2019 01:31 PM
Hello,
during the cleaning process I inadvertently deleted one hidden file, unfortunately I don't remember the name , but after PC restart my SSD drive is not initialized, the disk management recognize it only as Disc 0 and after I push “Initialize” I get the error: could not find specific file,
what can I do now? thanks
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10-15-2019 01:29 AM
Hi aleve2,
We have reviewed the interaction with the super user regarding your issue with the SSD not responding as some files were erased by mistake.
Please let us know if the SSD is being recognized in BIOS, in case the SSD is showing in BIOS, we will request your cooperation to perform the following procedure:
First, you’ll need to download the Intel® SSD Firmware Update Tool from Intel’s website, by following this link: https://downloadcenter.intel.com/download/28749/Intel-SSD-Firmware-Update-Tool to properly get informed on Limitations, requirements and installation steps, please download the Intel® SSD Firmware Update Tool User Guide, by accessing this link: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_FUT_User_Guid...
Second, to create an ISO image to an USB Flash drive, please go to section 2.3 (Page 11) for detailed instructions.
Once the USB Flash drive is created, please go to section 2.4 follow instructions to perform SSD Firmware Update.
After finishing above procedure, please check your Windows OS to look for your SSD.
If all procedures are successful, please proceed performing a Secure Erase of your SSD, using the Intel® SSD Toolbox https://downloadcenter.intel.com/download/28808/Intel-Solid-State-Drive-Toolbox?product=80096
We have available for download the User and Installation Guides for Intel® SSD Toolbox by accessing this link: https://www.intel.com/content/www/us/en/support/articles/000020382/memory-and-storage.html Please go to section 8 Performing a Secure Erase and read the instructions, then go to section 8.4 and run the Secure Erase procedure.
We will be waiting for your response. We will be more than happy to help you in any way we can.
Have a nice day,
Santiago A.
Intel® Customer Support Technician
A Contingent Worker at Intel
16 REPLIES 16
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10-13-2019 04:19 PM
Do you have a backup or do you have a restore point that you can go back to?
Doc
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10-13-2019 04:48 PM
no, nothing,
if there is a way to fix the ssd-drive without losing data then will be great, but if not, then I just want to erase it and the question is how...? I already tried many programm without success:(
it's a bit strange that Intel does not have particular software for such special hard drive problems:(
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10-13-2019 05:09 PM
Without knowing what hidden file(s) you deleted, I cannot answer that, nor can Intel. There is a reason for why these files are hidden. When users start on these cleaning adventures, there is no way to tell what damage you may have caused. It is the same with Microsoft, if you delete some of their hidden files. They have no "special" program to correct such damage, and the answer is a restore, or fresh install.
"I already tried many programm without success:". I would not be using these programs because you do not know what damage you did or what file(s) you deleted. And, it is likely these programs can cause more harm.
What is your OS? Windows 10? What version? 1903?
What is the model number of your device/motherboard?
This may be a question better asked on the Microsoft forum, depending on which hidden file(s) you deleted.
Their initial response will be to run SFC and DISM to see if that corrects the OS. Or, again depending on your OS, a system repair, or a fresh install.
It is always good to have a backup, and to have restore/checkpoints turned ON.
Doc
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10-13-2019 05:38 PM
regarding the hidden file, it was just my guess, I'm not sure, it’s was just in root SSD folder. Actually I used SSD drive not as a system just as data storage in exFAT format.
Board is: Z10PE-D16 WS with latest LTSC Win 10
Intel® SSD 520 Series (480GB, 2.5in SATA 6Gb/s, 25nm, MLC) 9.5mm
CVCV3082051D480DGN
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