SSD Toolbox crashes after launch

[AAmbr]

Since the purchase of my Intel SSD drive (Intel SSD 335) I am unable to run the SSD Toolbox software. I have tried with the then-current version (3.1.0) and three consequent versions (3.2.0, 3.2.1 and lastly 3.2.3).

The issue is always the same - I install the software without problems, but after launching the application it crashes with the typical Windows' "application has stopped working" modal.

I have contacted support a few times already with this issue, but it's gone nowhere; today I performed two tests with the software:

I installed the SSD Toolbox on another computer, where it had no problem with running (note: there are only HDDs installed on said computer), while on my laptop (where my SSD is installed and used as the only/primary disc) the toolbox kept crashing (always referencing a faulty msvcr90.dll - multiple versions, removals, reinstalls or updates did not help at all.).

So, using Microsoft's Dependency Walker I ran the software on both PCs, with 'Profiling' option on and after reviewing the logs I found one difference - some libraries aren't being run/loaded on the 'faulty' machine. The diff of both logs is available at this link - http://www.diffchecker.com/j4p4joi4 http://www.diffchecker.com/j4p4joi4 - on the left is the log of the 'running' machine, on the right the faulty one.

They are pretty much the same (only the addresses change) until the line 1812, where the 'OK' machine runs a few wintrust.dll & setupapi.dll functions, while the other one doesn't at all. After few more lines, at 1850, an exception occurs on the 'faulty' one, which then propagates to the end of the log and the program termination.

I'm using (on both machines) Windows 7 64-bit. I'll be happy to supply more debug data if requested.

[DSher3]

I find it unbelievable that these threads have not been publicly addressed by Intel. Most of us who bought Intel SSD's paid a premium over some of the other 3rd party brands as we wanted Intel reliably and compatibility when using these drives as our most critical component within out machines - our boot drive with the operating system.

For Intel to release a piece of software that renders itself incompatible with the drive (ver 3.2.3) and not offer a solution is outrageous. Since my drive was working just fine till Intel's update and since it is still under warranty - my only option looks like it's going to be to return the drive to Intel and demand a refund.

Unit was working flawlessly in my Intel i7 laptop until the update. Now the Toolbox crashes 9 out of 10 times that it is launched (nothing else has changed on the drive). If it does open, it will NOT allow me to run the Optimizer. It says it can run because Volume Shadow Copy may be doing a backup. If I shut down the VSS service, then I get the message that it has to be running. I have Framework .NET version 4.5.1 on the machine. I've tried removing it and installing version 3.0 but it won't let me do that. If I go into programs remove and try to remove it under windows services, the only version showing is 3.5.1. If I uncheck all of the boxes and try to remove it... it gives error msg and says it can't complete.

Removing and re-installing ToolBox 3.2.3 allows it to open ONCE. It still won't run Optimizer due to the VSS error messages and as soon as I reboot the machine, I'm right back at the constant crashes.

C'mon Intel.... you are better than this. At the very least you could provide a link to the previous working version.

Very dissappointed!

Thx1326

[DSher3]

David Sherfy Dec 19, 2014 8:10 AM (/message/247427# 247427 in response to eidam655)

I find it unbelievable that these threads have not been publicly addressed by Intel. Most of us who bought Intel SSD's paid a premium over some of the other 3rd party brands as we wanted Intel reliably and compatibility when using these drives as our most critical component within out machines - our boot drive with the operating system.

For Intel to release a piece of software that renders itself incompatible with the drive (ver 3.2.3) and not offer a solution is outrageous. Since my drive was working just fine till Intel's update and since it is still under warranty - my only option looks like it's going to be to return the drive to Intel and demand a refund.

Unit was working flawlessly in my Intel i7 laptop until the update. Now the Toolbox crashes 9 out of 10 times that it is launched (nothing else has changed on the drive). If it does open, it will NOT allow me to run the Optimizer. It says it can run because Volume Shadow Copy may be doing a backup. If I shut down the VSS service, then I get the message that it has to be running. I have Framework .NET version 4.5.1 on the machine. I've tried removing it and installing version 3.0 but it won't let me do that. If I go into programs remove and try to remove it under windows services, the only version showing is 3.5.1. If I uncheck all of the boxes and try to remove it... it gives error msg and says it can't complete.

Removing and re-installing ToolBox 3.2.3 allows it to open ONCE. It still won't run Optimizer due to the VSS error messages and as soon as I reboot the machine, I'm right back at the constant crashes.

C'mon Intel.... you are better than this. At the very least you could provide a link to the previous working version.

Very dissappointed!

Thx1326

[Jose_H_Intel1]

Thx1326, we will be glad to assist you.

Usually you will get an option to repair Microsoft* .Net Framework 4.x after clicking Uninstall/Change.

You can also try downloading the following Microsoft* Updates for Windows* 8.1 if this step above does not work for you:

• http://www.microsoft.com/en-us/download/details.aspx?id=30679 http://www.microsoft.com/en-us/download/details.aspx?id=30679
• http://support.microsoft.com/kb/3000850 http://support.microsoft.com/kb/3000850

I will share with you the link for an older Intel® SSD Toolbox version.

There may be different causes for this particular issue; therefore we would like to get the following information if your issue persists:

• Operating system version. Elaborate on whether it is a fresh or upgrade installation.
• Computer's brand and model.
• The msinfo32 report (press Windows* key + R key, type "msinfo32", press OK and then File, Export).

[DSher3]

I am running Windows 7 64 Bit Pro. So the Windows 8 solutions do me little good. I am still waiting for the links to the previous version on Toolbox. The disappointment still remains that I have to revert back to old software due to Intel's lack of a fix.

[Jose_H_Intel1]

Please take a look here: /thread/57166 https://communities.intel.com/thread/57166

Would you provide the rest of the information from the last bullets above?