SSD freezing

[MSelw]

My intel SSD 535 Series. It freeze after 2 min and give 100% disk active on windows 10 OS with Gagabyte Gaming Motherboard Z170X-3 what shall I do??

[JosafathB_Intel]

Hello MSelw, Thank you for your reply. In order to further assist you, we will appreciate if you can provide us with further information about what do you mind by “operate the SSD Drive on Gigabyte Z170X Gaming 3 without the OS”. Would you mind to elaborate more on your request? We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[MSelw]

To be able to make the Drive appears in the BIOS of the Motherboard although the drive was converted to GPT

[JosafathB_Intel · Accepted solution]

Hello MSelw, Thank you for your reply. As we understand your drive is not being recognized by your BIOS. Please take into consideration that the process of converting a partition from legacy to GPT should not affect the way that your BIOS detects your hardware and we advise you to try to connect your SSD to another PC, this in order to discard any hardware detection issue from your motherboard. In case that your drive is not detected by the BIOS on either computer, we will appreciate if you can provide us with your product markings (part number and serial number) to check the warranty status and to start the warranty process. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[JosafathB_Intel]

Hello MSelw, Thank you for contacting Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[MSelw]

Hello Josh B.

Kindly note that you can close this case as the SSD hard is on it’s way for Intel warranty return using support ticket.

Best regards,

MSelw