01-02-2018 10:25 PM
good day intel ssd running very slow write
can i send it to warranty or i max out the nand write
thank you helth is 60%
Solved! Go to Solution.
01-03-2018 10:01 AM
Hi kyohisro,
Thank you for contacting our support community. We understand your situation regarding the Intel® SSD 535 Series.In order to better assist you with your situation, could you please provide us the following information:*Please attach the SMART details of the SSD by following the next steps: 1- Open the Toolbox and select the SSD.2- Click on "Export". This will generate a .csv file.3- Attach the file to your response when replying.*Could you please let us know the workload of the SSD? *Could you please let us know if the SSD is in a consumer or server environment? We look forward to hearing back from you.Regards,Junior M.01-07-2018 04:27 PM
01-08-2018 08:01 AM
Hi kyohisro,
Thank you for the information provided. We are sorry for the delayed response, the reason why we weren't able to see the info is that the thread was marked as correct answer and if you do that after sending the info the system will stop sending alerts and that is why we weren't able to see your first reply. We were able to see the information because you send multiple answers and the system stated generating alerts again. Based on the logs provided, we found that the Media Wearout Indicator is 61% and that is why your SSD is showing low health. We recommend you to contact your local support team in order to get further support. If you are located in the United States please go https://www.intel.com/content/www/us/en/support/contact-support.html# @3 here. If you are located in Japan please go https://www.intel.co.jp/content/www/jp/ja/support/contact-support.html?_ga=2.98385759.1176403533.151... @3 here. Regards, Junior M.